Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Thurheimer

Haw River

Summary

Knowledgeable Personal Assistant with proven track record in managing daily operations and supporting executives. Excelled in organizing schedules, coordinating travel, and handling confidential information with discretion. Demonstrated ability to anticipate needs and streamline processes, enhancing efficiency and productivity.

Overview

19
19
years of professional experience

Work History

Personal Assistant

Kenneth Goold
08.2014 - 11.2024
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Used discretion when handling confidential information.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Maintained confidentiality, handled sensitive information with discretion and integrity.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Provided emotional support and companionship to clients.

Catering Assistant

The Crossings Golf Club
08.2005 - 08.2015
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Created visually appealing buffet displays that attracted positive attention from event attendees.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
  • Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
  • Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
  • Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Sales Associate

Macys Department Store
11.2010 - 07.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Cashier

Costco
09.2006 - 06.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

Associate of Arts - General Studies

Durham Technical Community College
Durham, NC

High School Diploma -

Northern High School
Durham, NC
05-2001

Skills

  • Time management
  • Multitasking and organization
  • Customer service
  • Strong work ethic
  • Attention to detail
  • Dedicated team player
  • Professional and mature
  • Discretion and confidentiality

Timeline

Personal Assistant

Kenneth Goold
08.2014 - 11.2024

Sales Associate

Macys Department Store
11.2010 - 07.2011

Cashier

Costco
09.2006 - 06.2008

Catering Assistant

The Crossings Golf Club
08.2005 - 08.2015

Associate of Arts - General Studies

Durham Technical Community College

High School Diploma -

Northern High School

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Susan Thurheimer