Susan Spence
Edenton
Summary
Dynamic hands on professional with extensive experience at Edenton Dyeing and Finishing, excelling in quality control and operational efficiency. Problem solving to promote better quality in product. Proven ability in document management and effective communication, leading to enhanced product reliability.
Skilled in multi-line phone operation and adept at fostering a collaborative work environment. "It's not My job" is not in my vocabulary. Quick study and versatile.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Atlantic Pulmonary Associates
09.2009 - Current
- Greeted and directed visitors, ensuring a welcoming environment.
- Managed incoming calls, providing information and routing to appropriate departments.
- Assisted with scheduling appointments and maintaining calendar accuracy.
- Maintained organized filing systems for efficient document retrieval.
- Utilized office equipment, including printers and copiers, to support daily operations.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Textile Supervisor
Edenton Dyeing and Finishing
07.1990 - 07.2007
- Supervised daily operations to ensure efficient dyeing and finishing processes.
- Trained and mentored new staff on safety protocols and operational procedures.
- Monitored production quality, implementing corrective actions for deviations.
- Coordinated workflow schedules to optimize resource allocation and reduce downtime.
- Oversaw daily operations of the textile facility, managing workflow and resource allocation effectively.
- Analyzed production data to identify areas for improvement and implement corrective actions accordingly.
- Collaborated with cross-functional teams to ensure smooth communication between departments, leading to more efficient operations.
- Enhanced product quality through strict implementation of industry standards and quality control measures.
- Coordinated with research and development teams to test new materials and manufacturing techniques, driving innovation in the industry.
- Spread out articles or materials to examine holes, tears, worn areas, and other marked and unmarked defects.
- Kept accurate and detailed records of personnel progress and productivity.
Quality Control Manager
Edenton Dyeing and Finishing
07.1990 - 07.2007
- Led quality assurance initiatives to enhance product consistency and reliability.
- Developed and implemented quality control processes, reducing defects in finished products.
- Trained and mentored staff on quality standards and inspection procedures.
- Collaborated with production teams to identify areas for process improvement.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Reduced turnaround time for quality concerns by establishing efficient communication channels between departments.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
Education
Associate of Applied Science - Medical Assisting
COA
Elizabeth City, NCHigh School Diploma -
Northeastern High School
Elizabeth City06-1985
Skills
- Reception management
- File organization
- Multi-line phone operation
- Document scanning and digitization
- Confidential information management
- Documentation and recordkeeping
- Accounts payable and receivable
Certification
- Medical Assisting Certification. Expired
Timeline
Receptionist Administrator
Atlantic Pulmonary Associates
09.2009 - Current
Textile Supervisor
Edenton Dyeing and Finishing
07.1990 - 07.2007
Quality Control Manager
Edenton Dyeing and Finishing
07.1990 - 07.2007
Associate of Applied Science - Medical Assisting
COA
High School Diploma -
Northeastern High School