Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Susan Silverstein

Bear Creek

Summary

Compassionate caregiver dedicated to supporting individuals with special needs. Proven success at Best Practices, LLC in strategic initiatives and talent development. Expertise in conflict resolution and customer relationship management, driving operational efficiency and enhancing team collaboration. Recognized for improving employee satisfaction and surpassing sales targets through innovative marketing strategies.

Overview

24
24
years of professional experience

Work History

Customer Service Cashier

Big Bloomers Flower Farm
Sanford
02.2025 - 06.2025
  • Operated cash register and processed customer transactions accurately.
  • Assisted customers in selecting floral arrangements and gift items.
  • Managed inventory by restocking shelves and organizing displays.
  • Provided exceptional customer service, addressing inquiries and concerns promptly.
  • Maintained a clean and inviting sales environment for customers.
  • Collaborated with team members to ensure smooth daily operations.
  • Educated customers on flower care and maintenance tips effectively.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.

Weekend Manager

Chatham County Group Homes
Siler City
06.2024 - 06.2025
  • Supervised daily operations and staff activities during weekend shifts.
  • Prepared meals that meet the health needs of residents.
  • Administered medications, including blood sugar checks, and gave shots as needed.
  • Did physical therapy exercises as needed.
  • Assisted with implementing safety protocols to maintain a secure environment.
  • Monitored resident well-being and reported concerns to management promptly.
  • Organized recreational activities for residents to promote engagement and enjoyment.
  • Facilitated communication between staff, residents, and families regarding care needs.
  • Resolved conflicts between customers or between customers and employees in a professional manner.
  • Developed action plans to address performance issues in order to meet business objectives.
  • Ensured compliance with company policies and procedures regarding safety, security, cash handling and hygiene standards.

Owner

Bear Creek Blooms Flower Farm
Bear Creek
01.2022 - 02.2024
  • Cultivated diverse flower varieties for seasonal arrangements and events.
  • Managed daily operations of flower farm, ensuring plant health and productivity.
  • Designed unique floral arrangements for customers and special occasions.
  • Coordinated marketing efforts through social media and community events.
  • Supervised volunteer teams during planting and harvesting activities.
  • Established supplier relationships for sourcing seeds and materials efficiently.
  • Implemented sustainable farming practices to enhance soil quality and biodiversity.
  • Maintained relationships with existing clients by providing superior customer service.
  • Identified new opportunities for growth, expansion, and diversification.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Executive Director of Client Solution Services

Best Practices, LLC
Chapel Hill
03.2001 - 12.2021
  • Directed strategic initiatives to enhance operational efficiency across the organization.
  • Collaborated with leadership to develop long-term business plans and objectives.
  • Led talent development programs to enhance employee skills and organizational capabilities.
  • Implemented policies promoting a positive workplace culture and employee satisfaction.
  • Analyzed industry trends to inform decision-making and strategic planning processes.
  • Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
  • Developed and implemented strategic plans to ensure organizational growth and development.
  • Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
  • Provided oversight of all departments to ensure compliance with established policies and procedures.
  • Strengthened company business by leading implementation of new projects and procedures.
  • Developed marketing strategies to promote the organization's mission throughout the community.
  • Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Delivered speeches and attended industry conferences to promote company image and engage with buyers.
  • Authored reports outlining progress on projects or initiatives for senior leadership review.
  • Implemented quality metrics to track business needs and lead diverse projects.
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.

Education

Associate of Arts - Natural Resources Management

Green Field Community College
Greenfield, MA
06-1996

Skills

  • Compassionate caregiving
  • Customer relationship management
  • Conflict resolution
  • Team collaboration
  • Sales strategies
  • Customer complaint resolution
  • Account management
  • Professional phone etiquette
  • Cash handling expertise
  • Adaptability and flexibility
  • Reliability and punctuality
  • Customer inquiries management
  • Relationship building
  • Critical thinking

Affiliations

  • Gardener of flowers and vegetables
  • Volunteer as elder companion
  • Avid spades and cribbage player
  • Dog fostering

Accomplishments

  • Consistently Top Sales Person when at Best Practices, LLC
  • Went from a Sales Executive in 2001 to Executive Director in 2019
  • Won the National Open Cribbage Tournament 2007.

Timeline

Customer Service Cashier

Big Bloomers Flower Farm
02.2025 - 06.2025

Weekend Manager

Chatham County Group Homes
06.2024 - 06.2025

Owner

Bear Creek Blooms Flower Farm
01.2022 - 02.2024

Executive Director of Client Solution Services

Best Practices, LLC
03.2001 - 12.2021

Associate of Arts - Natural Resources Management

Green Field Community College

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Susan Silverstein