Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan May

Burlington

Summary

Multi-talented and collaborative administrative manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering several years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.

Take-charge professional delivering support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

30
30
years of professional experience
1985
1985
years of post-secondary education

Work History

Administrative Manager

DEFG Inc. dba High Tech Auto Care
Durham
04.1997 - Current
  • Managed daily operations to ensure smooth workflow in automotive service department.
  • Coordinated schedules for technicians and service appointments to optimize productivity.
  • Oversaw maintenance of office supplies and equipment for efficient operations.
  • Developed training materials for new staff to enhance onboarding experience.
  • Implemented standard operating procedures to improve service quality and consistency.
  • Facilitated communication between departments to streamline service delivery process.
  • Reviewed and processed invoices for timely payment and accurate record-keeping.
  • Oversaw the maintenance of office equipment, supplies, and facilities.
  • Created and maintained filing systems for employee records, financial reports, and other documents.
  • Identified and solved problems to enhance management and business direction.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Directed and oversaw office personnel activities.
  • Assisted in the recruitment process by reviewing resumes and conducting interviews.
  • Interpreted company policies and procedures for employees at all levels of the organization.
  • Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
  • Researched potential vendors to identify cost savings opportunities related to office supplies or services.

Office Manager/Automotive Service Writer

Norris Automotive
Burlington
08.1995 - 07.1997
  • Managed daily office operations and maintained an organized workspace.
  • Assisted in scheduling appointments and coordinating service logistics for customers.
  • Handled customer inquiries and provided support via phone and email communication.
  • Maintained inventory records and ordered office supplies as needed.
  • Implemented filing systems to ensure easy access to important documents.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Supervised staff members, organized schedules and delegated tasks.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Coded and entered daily invoices with in-house accounting software.
  • Provided administrative support to management team including preparing reports and presentations.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints or answered customers' questions.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.

Education

Computer Software

Alamance Community College
Graham, NC
07.1984 - 09.1984

Walter Williams High School
Burlington, NC

Skills

  • Office management
  • Service coordination
  • Standard operating procedures
  • Performance evaluation
  • Customer relationship management
  • Effective communication
  • Scheduling proficiency
  • Recordkeeping and reporting
  • Strategic planning
  • Office supervision
  • Human resources
  • Mail handling
  • Performance evaluations
  • Accounting procedures
  • Bookkeeping
  • Account reconciliation
  • Payroll control
  • Calendar management
  • Scheduling and calendar management
  • Administrative support
  • Staff management
  • Scheduling
  • Payroll and budgeting

Timeline

Administrative Manager

DEFG Inc. dba High Tech Auto Care
04.1997 - Current

Office Manager/Automotive Service Writer

Norris Automotive
08.1995 - 07.1997

Computer Software

Alamance Community College
07.1984 - 09.1984

Walter Williams High School

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Susan May