Susan Martin
Newport
Summary
Dynamic Operations Manager with a proven track record at Tide Tamer, excelling in problem-solving and team leadership. Enhanced efficiency through strategic process improvements and effective training programs, achieving significant reductions in stock discrepancies. Skilled in inventory control and fostering collaboration across departments to drive productivity and accountability.
Overview
36
36
years of professional experience
Work History
Operations Manager
Tide Tamer
Snow Hill, NC
11.2021 - Current
- Streamlined operational processes to enhance efficiency across multiple departments.
- Developed and implemented training programs for new staff, improving onboarding effectiveness.
- Coordinated inventory management systems, reducing stock discrepancies by optimizing order accuracy.
- Led cross-functional teams to identify and resolve workflow bottlenecks, enhancing productivity.
- Collaborated with leadership to develop strategic plans aligning operations with business goals.
- Analyzed operational data to identify trends and inform decision-making for resource allocation.
- Facilitated communication between departments to ensure alignment on project objectives and timelines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Warehouse and Receiving Manager
Lenox China
Kinston, NC
03.1990 - 11.2021
- Oversaw daily receiving operations, ensuring timely and accurate processing of incoming shipments.
- Managed inventory control systems to maintain optimal stock levels and minimize discrepancies.
- Trained and mentored staff on efficient receiving procedures and safety protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
- Conducted regular audits of received goods to ensure quality standards were met and maintained.
- Coordinated communication between shipping, logistics, and inventory management to streamline operations.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
- Managed inbound receiving departments.
- Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently.
- Optimized warehouse layout to maximize storage capacity while maintaining easy access for staff members.
- Established clear expectations and performance metrics for employees, promoting accountability within the department.
- Documented safety action plans, quality initiatives and team performance into computer system.
Education
No Degree - Art
East Carolina University
Greenville, North Carolina, NCHigh School Diploma -
Greene Central High
Snow Hill05-1985
No Degree - Sociology
Lenoir Community College
Kinston, NCSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Policies and procedures implementation
- Inventory control
Timeline
Operations Manager
Tide Tamer
11.2021 - Current
Warehouse and Receiving Manager
Lenox China
03.1990 - 11.2021
No Degree - Art
East Carolina University
High School Diploma -
Greene Central High
No Degree - Sociology
Lenoir Community College