Susan Lunsford
Alexander,NC
Summary
I am a detailed, results-oriented professional with comprehensive experience and success as a Distribution and Inventory Control Manager for Thermo Fisher Scientific and most recently Skyland Distributung Co.I have always strived to meet or exceed expectations. Some of my additional capabilities include Managing areas that pertain to Planning, Shipping and Distribution, Project Management, Forecasting and Leading Cross-Functional Teams.
I am seeking a position with continuing career development opportunities with an innovative, progressive company that places value on their employees. Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
36
36
years of professional experience
Work History
Office Manager
Skyland Distributing Company
Asheville, NC
03.2024 - Current
- Streamlined daily office processes, ensuring optimal workflow and strategic allocation of resources.
- Coordinated communication between departments, fostering collaboration and improving project outcomes.
- Implemented office procedures that enhanced productivity and streamlined administrative tasks.
- Oversaw budget management, maintaining financial accuracy and supporting cost-saving initiatives.
- Implemented the DOT required procedures for delivery of alcohol and streamlined ABC permit verification for accuracy.
- Implemented office policies that increased compliance and operational effectiveness.
- Developed onboarding processes for new hires, improving integration speed.
- Enhanced communication protocols within teams, fostering collaboration and information flow.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Office Manager
Hi-Tech Integrated Systems
Asheville, NC
01.2008 - 01.2024
- Responsible for all accounting functions for a small business (1.75K per year) that includes both accounts payable, accounts receivable and monthly and yearly financial reporting including tax preparation for the accountant.
- Responsible for all payroll functions, approving vacations, manage payroll deductions.
- Responsible for all HR functions including sourcing and implementing new insurance benefits and yearly workers comp. audits.
- Reported sales tax monthly with online reporting. Responsible for sales tax audits as well.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
Inventory Control Manager
Thermo Fisher Scientific
Asheville,NC
01.2005 - 01.2008
- Responsible for the daily activities in the shipping and stockroom areas for two facilities.
- Responsible in implementing lean in the warehousing departments and supporting JIT deliveries via tugger routes.
- Monitors the Logistics Management 12 keys to success and world class manufacturing for the Asheville facility.
- Instrumental in closing a facility in Milford Mass. And integrating the production and warehousing functions into the Asheville facility.
- Implemented Bar Code Scanning for the receiving departments to improve inventory accuracy and reduce labor.
Production Control/Distribution Manager
Thermo Fisher Scientific
Asheville, NC
01.2002 - 01.2005
- Responsible for daily activities in the planning, shipping and stockroom areas as well as a satellite warehouse.
- Conduct weekly department meetings to maximize monthly shipments and meet company shipping quotas.
- Determined monthly production and shipping requirements for all of Thermo Fisher Asheville sites.
- Responsible for monthly reporting to the corporate office for production and shipping matrix.
- Responsible for ensuring the monthly shipping goals are met.
Master Planner
Thermo Fisher Scientific
Asheville,NC
01.1996 - 01.2002
- Responsible for planning and forecasting for the 2nd largest product line.
- Responsible for accuracy of Master Production Schedule.
- Responsible for product line integration.
- Responsible for maintaining and replenishing consignment inventory located at national service locations.
- Responsible for identifying obsolete inventory that could be used at our service centers.
Parts Shipper
Thermo Fisher Scientific
Asheville, NC
01.1990 - 01.1996
- Processed all shop floor control workorders for service parts.
- Pulled and shipped customer orders.
Education
B.A. - Business Administration
Montreat College
Montreat, N.C.01.2003
Skills
- I am an advanced user in Excel and Word and am proficient in the rest of the Microsoft suite
- Office administration
- Office management
- Payroll processing
- Relationship building
- Human resources
Accomplishments
- Received the Outstanding Leadership Award in 2000 and 2001.
- Instrumental team player in the successful implementation of Baan ERP system and a Baan superuser for testing and new process implementations.
- Developed processes and work instructions for ISO9001-2000 standard.
- Increased on time delivery to 95%.
- Assisted with two separate product integration’s that increased sales by $100 million per year.
- Instrumental in implementing ESales for operations that allows interaction with customers and sales reps in the field.
- Instrumental for assisting in several facility shutdowns and moving production and warehousing into the Asheville facilities.
- Integrated new software to track employee time and expenses on jobs for better forecasting and billing.
- Upgraded QB desktop to QB online so that the accounting software could integrate with the new Maxaware software.
Timeline
Office Manager
Skyland Distributing Company
03.2024 - Current
Office Manager
Hi-Tech Integrated Systems
01.2008 - 01.2024
Inventory Control Manager
Thermo Fisher Scientific
01.2005 - 01.2008
Production Control/Distribution Manager
Thermo Fisher Scientific
01.2002 - 01.2005
Master Planner
Thermo Fisher Scientific
01.1996 - 01.2002
Parts Shipper
Thermo Fisher Scientific
01.1990 - 01.1996
B.A. - Business Administration
Montreat College