Susan Johnson

*Record Keeping:

*Processing new cases

*Preparing Cost sheets

*Assisting the Public: Acting as a point of contact for the public, attorneys, and other agencies, answering inquiries, and providing procedural information without giving legal advice.

*Organization: The ability to multitask, manage files, and organize workload efficiently is important for meeting deadlines in a fast-paced environment.

*Confidentiality: Maintaining the confidentiality of sensitive information.

*Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.

*Jury Duty orientation

*Microfilming and scanning case files

• Arranged outings as part of recreational program.
• QA team: Worked with nursing and dietary team to identify and document changes in patient mental acuity and physical abilities.
• Fund Raising
• Documentation of Quarterly and annual progress notes
• Documenting residents participation
• Supervised Activities Assistant and conducted performance evaluations.
• Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
• Designed wide variety of activities to stimulate interest, involvement, and engagement of residents.
• Maintained residents council and resident council minutes.
• Volunteer program: trained and provided information to new volunteers to contribute to activity programs.
• Continuing education for staff and volunteers
• Maintained running inventory of supplies and purchases to monitor budget expenditures.
• Performed assessments on activity programs to determine what specific activities were suitable.
• Developed monthly life enrichment calendar and published electronically and in print.

• Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
• Created and delivered recreational programs for small and large groups of residents.
• Drafted budgets for programs and ordered materials that were needed for certain activities.
• Provided safe transportation to facilitate residents attending activities and events outside of facility.
• Planned resident outings and special events to mark holidays and celebrate special occasions.
• Maintained activity records and reports to evaluate program success and identify areas for improvement.
• Developed and lead intergenerational activities to encourage mental agility of patients.
• Developed and implemented marketing strategies to increase customer engagement and drive revenue.
• Monitored budget and expenditures, keeping facility within budget.
• Coordinated with other entertainment venues to create joint promotional events.
• Organized and oversaw special events such as birthday parties, tournaments and team-building activities. Relay for life
• Arranged outings as part of recreational program.
• Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
• Supervised Activities Assistant and conducted performance evaluations.
• Maintained running inventory of supplies and purchases to monitor budget expenditures.
• Developed monthly life enrichment calendar and published electronically and in print.