Susan Gonzalez
Wilmington
Summary
Results-driven loan processor with expertise in ensuring compliance and enhancing customer satisfaction through effective communication. Proven ability to streamline workflows and manage detailed records, contributing to timely approvals and organized loan processing activities.
Overview
9
9
years of professional experience
Work History
Heloc-Processor
Loan Depot
Irvin
06.2021 - 05.2026
- Reviewed and verified borrower documentation to ensure accuracy and completeness, facilitating smooth loan processing.
- Coordinated with underwriters to resolve issues and ensure timely approvals.
- Ensured compliance with industry regulations throughout the loan processing cycle.
- Maintained detailed records of loan processing activities and communications to support compliance and operational efficiency.
- Communicated with clients to clarify loan requirements and gather necessary information, enhancing client understanding and engagement.
Front Desk Supervisor
Holiday Inn
Leland
06.2020 - 06.2021
- Supervised front desk operations to ensure efficient guest check-in and enhance overall guest experience.
- Managed guest inquiries and resolved issues to enhance satisfaction levels.
- Coordinated room assignments and maintained accurate booking information to optimize occupancy rates.
- Implemented workflows that streamlined daily front desk activities, improving service delivery.
- Trained new staff on customer service protocols and hotel procedures.
Clerk, stock and inventory
Siliato Liquor
Miller Place
07.2017 - 11.2019
- Monitored inventory levels and organized stock on shelves to ensure product availability.
- Processed customer transactions efficiently at the retail counter.
- Assisted customers with product inquiries and selections.
- Resolved customer inquiries and complaints professionally to enhance customer satisfaction.
- Handled phone inquiries courteously, delivering excellent customer service.
- Maintained cleanliness and order in the store environment.
- Followed safety protocols while handling products and equipment.
Filed Representative
Muller Reports
Medford
07.2017 - 10.2018
- Conducted site inspections to gather data for detailed reports.
- Communicated findings effectively with clients and stakeholders.
- Utilized specialized software for data collection and analysis.
- Collaborated with team to streamline reporting processes, improving efficiency in data sharing.
- Tracked budget goals and implemented strategies to support locations in meeting targets.
- Inspected locations for safety hazards or potential risks prior to conducting field work.
- Organized and updated schedules to enhance coverage for customer demands.
Mortgage Loan Officer Assistant
Movement Mortgage
Melville
03.2017 - 07.2017
- Supported loan officers in processing mortgage applications by gathering and verifying required documentation, ensuring accuracy and completeness.
- Facilitated client communications to provide timely updates and track application progress, improving client satisfaction.
- Maintained organized records of client information and loan documents for easy access.
- Optimized workflow processes to reduce processing time in loan tasks, enhancing overall operational efficiency.
Education
High School Diploma -
Patchogue Medford High School
Medford, NY09-1998
Skills
- Loan processing
- Mortgage processing
- Loan portfolio management
- Document validation
- Document review
- Discrepancy resolution
- Client communication
- Data entry
- Credit history review
- Calyx Point
- Encompass
- Meridian link
- Prime Alliance
- Empower
- Byers
- Work day
- Advantage
- Microsoft Office 2010
- Type 72wpm
- Time management
- Multitasking and organizing
- Recordkeeping expertise
- Document management
- Customer service
- Data file transferring
- Multitasking and organizing
Affiliations
- crafts and furniture flips creative eye for design
Timeline
Heloc-Processor
Loan Depot
06.2021 - 05.2026
Front Desk Supervisor
Holiday Inn
06.2020 - 06.2021
Clerk, stock and inventory
Siliato Liquor
07.2017 - 11.2019
Filed Representative
Muller Reports
07.2017 - 10.2018
Mortgage Loan Officer Assistant
Movement Mortgage
03.2017 - 07.2017
High School Diploma -
Patchogue Medford High School