Susan Fremont
Vanceboro
Summary
Diligent and entrepreneurial photographer with 15 years of experience in sales, customer service, and management. Proficient in photography, sales, and marketing, with a strong background in hospitality and retail. Skilled in leadership, inventory management, and office administration.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner/Operator
Susan Rae Photography
Vanceboro
01.2019 - Current
- I have been doing photography for about 10 years, but took my business full time in 2019
- I specialize in weddings and corporate events but also do family, automotive, business advertisement shoots, motorcycles, and everything in between
- I have to sell my company to clients on a daily basis from start to finish
- I'm on my feet for long periods of time and usually end up doing more than just photography
- I've been asked to help with setup, catering, coordinating and at times have had to sew clients into their dresses
- I show up with a smile on my face because I love what I do, from meeting and getting to know people from all walks of life to successfully giving someone the best experience on what's typically the most stressful day of their lives
- Identified market trends and competitor activities through market research, enabling strategic positioning of products for maximum impact
- Utilized social media platforms such as LinkedIn to prospect for new leads and engage with potential customers
- Developed and implemented strategic business plans to drive growth and increase profitability
- Oversaw budgeting and financial management, ensuring the company's financial health
- Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
- Utilized social media platforms to expand brand awareness and engage with target audience
- Maintained high levels of customer satisfaction through exceptional service delivery
Barista
Good vibes coffee and wine
Havelock
06.2024 - 10.2024
- Company Overview: company closed the havelock store
- Preform opening and closing procedures depending on shift
- We worked solo shifts except for peak hours and special events which we would have two baristas on shift
- During shift I would answer phones and take pickup orders, work the drive thru window, complete transactions for customer orders using POS (square), deliver food and drinks to customers and continue to check on them during their meal
- Continuous learning of coffee, espresso and smoothie techniques and recipes
- Maintaining a clean and sanitary working environment
- And always working to exceed the customers expectations
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Participated in regular staff meetings to discuss improvements in operations and share feedback from customers
- Maintained cleanliness of dining areas by regularly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Followed all health code regulations regarding food handling, storage temperatures, sanitation practices to ensure a safe dining environment for customers
- Demonstrated strong teamwork skills by effectively communicating with fellow crew members during busy shifts to ensure smooth operations
- Handled guest complaints or concerns professionally and resolved issues promptly to maintain customer satisfaction levels
- Company closed the havelock store
Inventory photographer/manager
Eastern Digitial
Greenville
03.2023 - 02.2024
- Maintaining payroll, end of month reports, selling new contracts to a variety of car dealerships
- Taking photos of all used and new inventory and uploading to the dealerships website
- This was a temporary job to keep me busy during my off time
- Photographed and documented inventory items for accurate record-keeping and tracking
- Worked closely with the marketing department to provide visually appealing product images for promotional materials
- Conducted product demonstrations and effectively communicated the value proposition to potential customers, resulting in a XX% increase in closed deals
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Negotiated contracts and pricing agreements with clients, ensuring profitability while maintaining customer satisfaction
Office Manager
Bear Contracting, LLC
New Bern
06.2014 - 06.2016
- Company Overview: Company went out of business is why I'm not there any longer
- Manage all office duties with little to no supervision
- Payroll, phones, and help all clients that came into the office
- Keep track of the owners schedule and attend meetings for construction new jobs
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
- Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
- Managed the office budget, tracking expenses and identifying areas for cost-saving measures
- Company went out of business is why I'm not there any longer
Service Coordinator
Toyota of New Bern
New Bern
06.2012 - 08.2014
- Answer incoming calls from customers, input warranty information on all service jobs, assist the service manager with clients needs, input new vehicle inventory into the system, and helping the service advisors when needed
- Acted as the main point of contact for client inquiries, providing timely and accurate responses to resolve issues
- Processed warranty claims and returns from customers, ensuring accuracy and timely resolution
- Maintained detailed records of warranty claims, including product information, customer details, and claim status
- Investigated and resolved customer inquiries regarding warranty coverage, product defects, or return procedures
- Managed the filing system for warranty documents to ensure easy retrieval when needed
- Provided exceptional customer service by promptly greeting customers, assessing their needs, and recommending appropriate services
- Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and trust
Sales Associate
Riverside of New Bern
New Bern
03.2014 - 06.2014
- Greet customers as they enter the showroom, successfully gain the knowledge from each client as to what their specific needs are
- Communicate with the sales manager on my customer interactions and sales strategies
- Learn the inventory inside and out so that I could deliver the best knowledge to our customers
- I also successfully completed sales training to start this position so that I could help customers find the right car for them
Waitress/Cashier
Spunky McDoogle's
New Bern
05.2012 - 08.2013
- Greet customers, deliver food and drinks, cash out customers, clean tables, answer phones, clean restaurant at closing, and open the restaurant floor in the mornings
Wait Staff Manager
Andy's
Vanceboro
05.1999 - 11.2004
- I started as waitstaff in 1999 doing basic waitstaff duties, I was then transitioned over to learn to cook within 7 months
- After that I started training new staff (cooks and waitresses)
- In 2001 I was sent to complete a head waitesss course the company offered so that I could transition into that roll
- Then later that year
- Became the floor manager and handle the deposits, scheduling, hiring and training of new employees
- I stayed in that roll until I left in 2004 when I moved
Education
High school diploma -
West Craven High School
05.2003
Skills
- Animal handling
- Adobe Lightroom
- Computer Networking
- Payroll
- Data management
- Supervising experience
- Customer service
- Sales
- Restaurant experience
- Project management
- Purchasing
- Editing
- Adobe Creative Suite
- Retail sales
- Journalism
- Microsoft Word
- Photo editing
- Event planning
- Leadership
- Order fulfillment
- Photography
- Capture One
- Office management
- Communication skills
- Social Media Management
- Adobe Photoshop
- POS
- Windows
- Construction
- Food preparation
- Strategic planning
- IOS
- Project scheduling
- Facebook Advertising
- Conflict management
- Marketing
- Problem management
- Management
- Animal care
- Restaurant management
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Barista
Good vibes coffee and wine
06.2024 - 10.2024
Inventory photographer/manager
Eastern Digitial
03.2023 - 02.2024
Owner/Operator
Susan Rae Photography
01.2019 - Current
Office Manager
Bear Contracting, LLC
06.2014 - 06.2016
Sales Associate
Riverside of New Bern
03.2014 - 06.2014
Service Coordinator
Toyota of New Bern
06.2012 - 08.2014
Waitress/Cashier
Spunky McDoogle's
05.2012 - 08.2013
Wait Staff Manager
Andy's
05.1999 - 11.2004
High school diploma -
West Craven High School