Susan Ferraro, CPC
Edenton
Summary
Certified Professional Coder (CPC) with over 25+ years of experience in medical insurance billing and revenue cycle management. Demonstrated success in reducing claim denials, managing aging accounts, and securing accurate reimbursement. Proficient in Epic and experience in full-cycle billing operations for high-volume practices. Seeking remote of in-office medical insurance billing opportunities.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Representative / Insurance Billing Specialist
Atlantic Anesthesia, Inc.
Virginia Beach, VA
10.1998 - Current
- Manage full-cycle billing operations for a high-volume anesthesia practice, ensuring accuracy and timely reimbursement.
- Verify insurance coverage and resolve claim discrepancies with payers.
- Maintain detailed patient and billing records while ensuring HIPAA compliance.
- Serve as a primary point of contact for patients regarding billing questions and account resolution.
- Utilize multiple practice management systems and EHR platforms efficiently and accurately.
- Submit, monitor, and follow up on insurance claims to ensure timely reimbursement.
- Analyze and resolved denied claims, contributing to improved claim approval rates.
- Generate and review aging reports (30/60/90+days to reduce outstanding accounts receivable balances.
- Communicate directly with Medicare, Medicaid, and commercial payers to resolve discrepancies and appeals.
Education
High School Diploma -
Bayside High School
Virginia Beach, VA06-1986
Skills
- Medical Insurance billing
- Full revenue Cycle Management
- Denial management & Appeals
- Accounts Receivable & Aging Reports
- Medicare, Medicaid & Commercial Payers
- Insurance Verification
- CPT, ICD-10 and HCPCS Coding
- Anesthesia Billing
- HIPAA Compliance
- Epic EHR
Accomplishments
Certified Professional Coder (CPC) - AAPC
Active since 2006
Affiliations
- AAPC Member, 2006–Present
- Treasurer, AAPC Virginia Beach Chapter (2011)
Certification
Certified Professional Coder (CPC) — AAPC (2006–Present)
Timeline
Patient Representative / Insurance Billing Specialist
Atlantic Anesthesia, Inc.
10.1998 - Current
High School Diploma -
Bayside High School