Shift Supervisor
Starbucks
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored new baristas on beverage preparation and company standards.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented operational improvements that increased team productivity and service speed.
- Resolved customer concerns promptly, ensuring satisfaction and loyalty through effective communication.
- Monitored compliance with health and safety regulations, fostering a safe work environment for all staff.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.