Susan Cole
Fuquay-Varina
Summary
Accomplished Payroll/Human Resources Manager with a proven track record at Century Care Management, Inc., excelling in payroll management and employee relations. Leveraged HRIS management and conflict resolution skills to enhance organizational efficiency and employee satisfaction. Streamlined payroll processes, significantly reducing discrepancies and fostering a positive work environment.
Overview
30
30
years of professional experience
Work History
Payroll/Human Resources Manager
Century Care Management, Inc.
03.2008 - Current
- Process bi-weekly payroll for 1000 employees, across nine SNF buildings across North Carolina.
- Processed new hires to include, I9's, NC New Hire Reporting, creating employee profiles, criminal background checks.
- Processed in house payroll, downloading hours, adjustments, updating addresses, direct deposit, tax information.
- Maintained shift differentials and problem solved employee inquires regarding shift differential payments.
- Processed tax payments for Federal and State
- Processed quarterly 941, 940, State Withholding, SUTA
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Instructed senior leaders on appropriate employee corrective steps.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Payroll/Accounts Payable Coordinator
Overhead Door Company Of Indianapolis
03.1995 - 02.2008
- Payroll processing including entry, balancing and transmitting for weekly and bi-weekly pay cycles.
- Process commissions payments, bonuses, garnishment, and employee purchase deductions.
- New hire orientation, verify all MVR, criminal back ground checks, DOT physicals and drug screens.
- Benefit enrollments for 401(k), medical, dental, and ancillary products for new hires and annual open enrollment.
- 401(k) administrator
- Process FMLA, STD, workman's compensation, PLOA.
- Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
- Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
- Processed check disbursements and reconciled related ledger.
- Assisted with month-end closing tasks, ensuring timely completion of financial statements.
- Maintained strong working relationships with suppliers, fostering a positive rapport that facilitated smooth communication channels during negotiations or issue resolution efforts.
- Completed month-end closings with journal entries and reconciling accounts.
- Reduced late payment fees through timely and accurate invoice management.
- Reviewed open purchase orders for integrity, accuracy and completeness of vendor information.
- Supported audit processes, gathering necessary documentation to ensure compliance with company policies and regulations.
- Increased efficiency of accounts payable team by providing guidance, training, and support to staff members.
- Streamlined invoice processing by implementing an efficient filing system.
- Provided regular updates on outstanding invoices to management, enabling informed decision-making regarding cash flow management strategies.
- Served as a subject matter expert on accounts payable processes during system upgrades or implementations, offering valuable insight into potential improvements that could be made during transitions or integrations between system platforms.
- Ensured accuracy of financial records by identifying and correcting discrepancies in invoices and purchase orders.
- Entered job costing data from payroll records and supported payroll administration process.
- Achieved timely payment cycles, scheduling and executing payment runs according to supplier agreements.
- Streamlined invoice processing, reducing turnaround time by implementing efficient document management systems.
- Entered figures using 10-key calculator to compute data quickly.
- All aspects of accounts payable to include purchase orders, coding, posting and weekly check run.
- Daily cash receipt deposits.
- Supervisor of receptionist and rotating phone schedule.
- Multiple other job duties of a business office manager.
Education
No Degree - Office, Secretarial
Hammond Business College
Hammond, IndianaAssociate of Arts - Accounting
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Lake Central High School
St. John, Indiana05-1981
Skills
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Records management
- Benefits and compensation management
- Payroll administration
- Compliance
- Legal compliance
- Payroll coordination
- Employee handbook development
- New employee orientation
- Benefits administration
- Internal communications
- HRIS management
- Employee support
- Personnel information systems
- Orientation preparation
- Problem-solving
- Conflict resolution
- Human resources department processes
- Payroll management
- Payroll processing
- Policy improvement recommendations
- Improving organizational standards
Timeline
Payroll/Human Resources Manager
Century Care Management, Inc.
03.2008 - Current
Payroll/Accounts Payable Coordinator
Overhead Door Company Of Indianapolis
03.1995 - 02.2008
No Degree - Office, Secretarial
Hammond Business College
Associate of Arts - Accounting
Ivy Tech Community College of Indiana
High School Diploma -
Lake Central High School
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