Sunshine Hancock
Kannapolis
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
2014
2014
years of post-secondary education
Work History
Unit Secretary
White Oak Manor Of Charlotte
Charlotte
12.2024 - Current
- Managed patient records and ensured accurate documentation throughout facility.
- Assisted healthcare staff with scheduling appointments and coordinating patient visits.
- Communicated effectively with patients and families to address inquiries and concerns.
- Processed incoming calls and directed them to appropriate departments promptly.
- Collaborated with team members to ensure smooth daily operations in the unit.
- Supported the admissions process by preparing necessary paperwork for new patients.
- Adhered to privacy regulations while handling sensitive patient information securely.
- Managed the front desk area ensuring neatness at all times.
- Greeted visitors and patients in a courteous and friendly manner.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Prepared documents for signature by physicians or other authorized personnel.
- Supported the orientation of new staff by providing guidance on unit procedures and documentation.
- Managed confidential information with discretion and in accordance with HIPAA guidelines.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Human Resources Manager /Payroll Manager
Cabarrus Rehabilitation Health Care
Concord
06.2024 - 11.2024
- Managed recruitment processes to attract qualified candidates for healthcare positions.
- Coordinated employee onboarding and training programs for new hires.
- Implemented performance management systems to enhance staff evaluations.
- Facilitated employee relations by addressing workplace concerns and conflicts.
- Maintained compliance with labor laws and regulations affecting health care operations.
- Developed and updated HR policies to align with organizational goals.
- Conducted employee surveys to gather feedback on workplace satisfaction.
- Supported payroll processing and benefits administration for staff members.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Created job postings, tracked applicants and maintained applicant database.
- Identified, screened and interviewed potential employees.
- Directed HR programs, policies and processes to improve operational efficiency.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Held exit interviews and documented information discussed with employees.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Provided HR consultation services to leadership and department heads.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Ensured compliance with federal, state and local employment laws.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Organized team building activities to foster collaboration among staff members.
- Scheduled meetings with employees to address concerns and grievances.
- Handled employee discipline and termination to address policy infractions.
- Suggested promotions and wage increases according to employee performance.
- Reported on workplace health and safety compliance to superiors.
- Organized employee directories and updated individual contact information.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Helped with employee transfers and referrals.
- Scheduled random drug testing for employees to diminish regularity risks.
- Respond to payroll inquiries from staff and resolve issues promptly.
- Conduct audits of payroll data to ensure accuracy and prevent discrepancies.
- Train new staff on payroll procedures and software use effectively.
- Prepare reports for management regarding payroll summaries and trends regularly.
- Onboarded new employees in time reporting and payroll systems.
- Managed the processing of new hires and terminations in the payroll system.
- Managed payroll for temporary, hourly, and salaried employees.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Maintained detailed records of all wage calculations and deductions.
- Calculated overtime, vacation sick hours, and other categories of time.
- Processed employee rehires, transfers, terminations and withholdings.
- Processed requests from employees related to direct deposit enrollment or address changes.
- Resolved discrepancies between payroll records and timekeeping systems.
- Resolved complex payroll issues, serving as the primary point of contact for employee inquiries and concerns.
- Process payroll for employees using ADP software efficiently.
Human Resources Manager /Payroll Manager /Accounts Payable Clerk
Universal Healthcare
Concord
11.2022 - 06.2024
- Developed and implemented employee training programs across multiple departments.
- Managed recruitment processes to attract top talent for healthcare roles.
- Facilitated performance reviews and provided feedback to staff members.
Staffing Coordinator
Universal Healthcare of Concord
Concord
09.2018 - 11.2022
- Coordinated staffing schedules for healthcare professionals across multiple departments.
- Managed recruitment processes, including job postings and candidate screenings.
- Developed onboarding materials to assist new hires in acclimating to the organization.
- Collaborated with department managers to identify staffing needs and requirements.
- Maintained accurate employee records in the HR management system.
- Facilitated training sessions for staff on compliance and operational procedures.
- Assisted in resolving employee inquiries related to scheduling and benefits.
- Monitored workforce trends to recommend improvements in staffing strategies.
- Coordinated and planned work shift schedules according to availability.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Maintained relationships with current and potential vendors to source candidates for open positions.
- Participated in career events such as college fairs or industry conferences to generate interest in available jobs.
- Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork.
- Monitored performance of temporary staff members throughout their assignment duration.
- Conducted reference checks on prospective employees as part of the pre-employment process.
- Kept labor costs and metrics within preset departmental budgets.
- Scheduled interviews between hiring managers and prospective employees.
- Responded promptly to inquiries from candidates regarding job opportunities at the company or organization.
- Located ways to expedite candidate screening and hiring processes to promptly fill staff vacancies.
- Ensured compliance with federal and state laws related to employment practices.
- Hired employees and processed hiring-related paperwork.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Addressed harassment allegations, work complaints or other employee concerns.
- Conferred with management to develop or implement personnel policies or procedures.
CNA/ Med Aide
Universal Healthcare of Concord
Concord
09.2016 - 09.2018
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to the nursing staff.
- Provided companionship and emotional support to residents.
- Documented patient care activities accurately in electronic health records.
- Trained new staff on caregiving protocols and procedures at the facility.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Provided emotional support to family members during difficult times.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Educated patients on self-care techniques that would help them maintain their independence.
- Administered medications under supervision of a licensed nurse.
- Facilitated communication between patients, family members, and healthcare professionals.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented activities and recorded information in EMR system.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
Staffing Coordinator/ CNA
Transitional Health Services of Kannapolis
Kannapolis
08.2012 - 02.2017
- Coordinated staffing schedules to ensure adequate coverage at healthcare facilities.
- Managed recruitment processes, including screening resumes and conducting interviews.
- Collaborated with department heads to assess staffing needs and job requirements.
- Maintained accurate personnel records in compliance with regulatory standards.
- Communicated effectively with staff regarding scheduling changes and policy updates.
- Assisted in resolving employee conflicts by promoting open dialogue and support systems.
- Coordinated and planned work shift schedules according to availability.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Facilitated orientation sessions for new hires.
- Reviewed resumes submitted by applicants against job requirements.
- Managed employee data in HRIS to ensure accuracy of information.
- Facilitated procedures surrounding employee termination, transfer and discipline.
- Assisted residents with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care observations in electronic health records accurately.
- Communicated effectively with residents and families regarding care plans.
- Supported mobility through safe patient transfers and ambulation techniques.
- Provided emotional support to residents, fostering a compassionate atmosphere.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
- Monitored food intake and output as directed by nursing staff.
Education
Associate Degree in General Education - Medical
Rowan-Cabarrus Community College
Salisbury, North Carolina, NC 08.2004 - 07.2013
Medication Aide -
Stanley Community College
03.2013 - 03.2013
Diploma - Medical Assistant
Brookside College
Charlotte , NC 07.2010 - 03.2012
Nursing Assistant -
Rowan-Cabarrus Community College
Salisbury, North Carolina, NC 07.2009 - 11.2009
Rowan-Cabarrus Community College
Salisbury, North Carolina, NCSkills
- Patient record management
- Appointment scheduling
- HIPAA compliance
- Electronic health records
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Customer service
- Medical terminology proficiency
- Efficient in Microsoft
References
References available upon request.
Timeline
Unit Secretary
White Oak Manor Of Charlotte
12.2024 - Current
Human Resources Manager /Payroll Manager
Cabarrus Rehabilitation Health Care
06.2024 - 11.2024
Human Resources Manager /Payroll Manager /Accounts Payable Clerk
Universal Healthcare
11.2022 - 06.2024
Staffing Coordinator
Universal Healthcare of Concord
09.2018 - 11.2022
CNA/ Med Aide
Universal Healthcare of Concord
09.2016 - 09.2018
Medication Aide -
Stanley Community College
03.2013 - 03.2013
Staffing Coordinator/ CNA
Transitional Health Services of Kannapolis
08.2012 - 02.2017
Diploma - Medical Assistant
Brookside College
07.2010 - 03.2012
Nursing Assistant -
Rowan-Cabarrus Community College
07.2009 - 11.2009
Associate Degree in General Education - Medical
Rowan-Cabarrus Community College
08.2004 - 07.2013
Rowan-Cabarrus Community College