Sunny Graske
Belmont,NC
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sandra Lee's Country Kitchen
07.2022 - Current
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Assist Head chef cooking as needed
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Trained employees to follow established safety and hygiene standards.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Restaurant Manager
Glenway Premium Pub
11.2018 - 06.2022
- Oversee all administrative tasks including balancing all credit and cash transactions
- Maintain great quality and exceptional level of service to customers
- Schedule and direct staff in daily work assignments to maximize productivity
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed a team of 25 employees
GENERAL MANAGER
TWISTEE TREAT ICE CREAM
06.2016 - 10.2018
- Leading the implementation and execution of all standards including food safety and sanitation standards
- Showcased outstanding customer service to drive satisfaction.
- Analyzing and planning restaurant sales levels and profitability
- Assist with new store openings as they arise
- Inventory management and labor control
- Planning for bench strength, promotions, hiring, training, and terminations
- Entered invoices, answered phones, placed customer orders and recorded daily cash deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a team of 25 plus employees
Kitchen Manager
CHERRY CREEK SCHOOL DISTRICT
08.2015 - 05.2016
- Oversaw and engaged in daily cleaning of kitchen, serving, storage, and dining areas.
- Upheld strict safety and cleanliness standards in kitchen.
- Coordinated and supervised kitchen staff duties.
- Supervise and instruct in the safe, proper, and efficient use of all kitchen equipment
- Plan and direct the preparation and serving of all food in the cafeteria
- Developed kitchen staff through training, disciplinary action, and performance reviews.
ASSISTANT CAFE MANAGER
JOE'S FOOD EMPORIUM CAFE
08.2011 - 05.2014
- Analyzed consumer demands and responded to queries efficiently.
- Coordinated effectively with team members, guests, and vendors.
- Planned budgets to control costs and increase efficiency.
- Handled all aspects of arranging and setting up catering orders.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Education
High school or equivalent -
Fort Mill High
Fort Mill, SC06.2005
Associate of Arts -
Broward College
Fort Lauderdale, FL05-2008
Certification
Servsafe Manager
Servsafe Alcohol
Servsafe Food handler
Timeline
Assistant Manager
Sandra Lee's Country Kitchen
07.2022 - Current
Restaurant Manager
Glenway Premium Pub
11.2018 - 06.2022
GENERAL MANAGER
TWISTEE TREAT ICE CREAM
06.2016 - 10.2018
Kitchen Manager
CHERRY CREEK SCHOOL DISTRICT
08.2015 - 05.2016
ASSISTANT CAFE MANAGER
JOE'S FOOD EMPORIUM CAFE
08.2011 - 05.2014
High school or equivalent -
Fort Mill High
Associate of Arts -
Broward College