Summary
Overview
Work History
Education
Certification
Timeline
Generic

Sunny Graske

Belmont,NC

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Manager

Sandra Lee's Country Kitchen
07.2022 - Current
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Assist Head chef cooking as needed
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Trained employees to follow established safety and hygiene standards.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Restaurant Manager

Glenway Premium Pub
11.2018 - 06.2022
  • Oversee all administrative tasks including balancing all credit and cash transactions
  • Maintain great quality and exceptional level of service to customers
  • Schedule and direct staff in daily work assignments to maximize productivity
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed a team of 25 employees

GENERAL MANAGER

TWISTEE TREAT ICE CREAM
06.2016 - 10.2018
  • Leading the implementation and execution of all standards including food safety and sanitation standards
  • Showcased outstanding customer service to drive satisfaction.
  • Analyzing and planning restaurant sales levels and profitability
  • Assist with new store openings as they arise
  • Inventory management and labor control
  • Planning for bench strength, promotions, hiring, training, and terminations
  • Entered invoices, answered phones, placed customer orders and recorded daily cash deposits.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a team of 25 plus employees

Kitchen Manager

CHERRY CREEK SCHOOL DISTRICT
08.2015 - 05.2016
  • Oversaw and engaged in daily cleaning of kitchen, serving, storage, and dining areas.
  • Upheld strict safety and cleanliness standards in kitchen.
  • Coordinated and supervised kitchen staff duties.
  • Supervise and instruct in the safe, proper, and efficient use of all kitchen equipment
  • Plan and direct the preparation and serving of all food in the cafeteria
  • Developed kitchen staff through training, disciplinary action, and performance reviews.

ASSISTANT CAFE MANAGER

JOE'S FOOD EMPORIUM CAFE
08.2011 - 05.2014
  • Analyzed consumer demands and responded to queries efficiently.
  • Coordinated effectively with team members, guests, and vendors.
  • Planned budgets to control costs and increase efficiency.
  • Handled all aspects of arranging and setting up catering orders.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.

Education

High school or equivalent -

Fort Mill High
Fort Mill, SC
06.2005

Associate of Arts -

Broward College
Fort Lauderdale, FL
05-2008

Certification

Servsafe Manager

Servsafe Alcohol

Servsafe Food handler


Timeline

Assistant Manager

Sandra Lee's Country Kitchen
07.2022 - Current

Restaurant Manager

Glenway Premium Pub
11.2018 - 06.2022

GENERAL MANAGER

TWISTEE TREAT ICE CREAM
06.2016 - 10.2018

Kitchen Manager

CHERRY CREEK SCHOOL DISTRICT
08.2015 - 05.2016

ASSISTANT CAFE MANAGER

JOE'S FOOD EMPORIUM CAFE
08.2011 - 05.2014

High school or equivalent -

Fort Mill High

Associate of Arts -

Broward College

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Sunny Graske