Sunday Penny
Smithfield,NC
Summary
Versatile Senior Paralegal with background managing cases, coordinating documents and completing in-depth research to support work in Bankruptcy and Construction law. Strengths include verbal and written communication, multitasking and time management. Over 13 years of experience working in private, public and organizational environments. Driven Paralegal successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction. Goal-oriented Paralegal experienced in providing administrative support to legal departments with focus on document management. Demonstrated ability in interpreting legal documents and policies.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Collection Restoration Specialist
First Citizens Bank
12.2023 - Current
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Leveraged advanced collection software to optimize workflow, enabling faster and more accurate tracking of account statuses.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Established relationships with customers to encourage payment of delinquent accounts.
- Maintained high volume of calls and met demands of busy and productive group.
Co-Owner/Operator
Creative Cousins Florist & Gifts
06.2020 - 06.2023
- Managed the daily operations related to customer service, inventory management, and marketing
- Defined strategic plans and kept business on track to meet objectives
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
Mortgage Loan Closer
Wells Fargo Bank
02.2011 - 11.2014
- Managed closing process for residential mortgage loans, including reviewing and verifying documents to ensure accuracy
- Performed due diligence on loan files to ensure compliance with all applicable state and federal regulations.
Mortgage Specialist
Broyhill Title Company
05.2008 - 02.2011
- Managed multiple projects simultaneously while meeting tight deadlines
- Developed efficient processes for verifying applicant creditworthiness
- Performed quality assurance reviews of processed loans to ensure accuracy of data entry.
Construction Paralegal
Smith Debnam Law Firm
03.2002 - 11.2005
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Collaborated with attorneys to develop strategies for each case.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Attended court hearings and depositions to take notes and document proceedings.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
Bankruptcy Paralegal
Jordan Price Law Firm
05.1997 - 03.2002
- Maintained accurate records of legal documents such as petitions, orders and decrees pertaining to each case file
- Assisted attorneys in preparing proof of claim for creditors in order to maximize recovery amounts
- Developed and maintained an organized filing system for all bankruptcy documents, including debtor information and case filings
- Drafted correspondence to clients regarding their bankruptcy proceedings
- Monitored deadlines associated with automatic stay violations or other matters requiring immediate attention
- Provided administrative support to attorneys including scheduling appointments, making travel arrangements and preparing expense reports
- Coordinated hearings by preparing hearing packets consisting of pleadings filed in court as well as subpoenas issued by the court
- Assisted attorneys in the preparation of pleadings, motions, briefs, memorandums of law, affidavits, discovery requests and responses
- Interacted with court personnel to obtain necessary documents or information related to cases.
Bankruptcy Paralegal
William E. Brewer, Jr., Esq.
07.1996 - 05.1997
- Pre & Post petition Department
- Obtained information, such as credit report, bills, and personal information from the Debtor for preparation of bankruptcy petition
- Went over the petition with the Debtor to finalize petition and sign
- Filed petition with courthouse
- Handled files after petition, filed motion for relief from stay and negotiated settlement with creditor attorneys, handled motion to dismiss and negotiated settlement with Chapter 13 Trustee
- Obtained annual information from Chapter 13 Trustee regarding our clients and thoroughly examined to make sure information is correct with our file.
Bankruptcy Paralegal
William E. Brewer, Jr., Esq.
07.1995 - 07.1996
- Pre-petition Department
- Obtained information, such as credit report, bills, and personal information from the Debtor for preparation of bankruptcy petition
- Went over the petition with the Debtor to finalize petition and sign
- Filed petition with courthouse.
Bankruptcy Paralegal
Chapter 13 Office
04.1990 - 06.1995
- Managed client accounts by collecting payments from debtors and updating payment records accordingly
- Monitored deadlines associated with automatic stay violations or other matters requiring immediate attention
- Maintained accurate records of legal documents such as petitions, orders and decrees pertaining to each case file
- Coordinated hearings by preparing hearing packets consisting of pleadings filed in court as well as subpoenas issued by the court
- Verified accuracy of creditor claims against estate assets prior to disbursement
- Developed and maintained an organized filing system for all bankruptcy documents, including debtor information and case filings
- Reviewed credit reports for accuracy prior to filing bankruptcy petitions on behalf of clients
- Interviewed clients to collect data needed for completion of bankruptcy forms
- Ensured timely submission of documents required by the Bankruptcy Court prior to hearings or trial dates
- Drafted correspondence to clients regarding their bankruptcy proceedings.
Education
Attended 1 Year In Business -
Atlantic Christian College
Cerified Legal Assistant/Paralegal -
CLC Paralegal & Associate Studies
Raleigh, NC06.1990
Skills
- Customer Service
- Detail Oriented
- Work Well With Others
- Like Faced paced environment
- Professionalism and Ethics
Certification
Certified Legal Assistant/Paralegal
References
- Deirdre Leach, Co-worker, (919) 607-3830, Deirdre@vanquishland.com
- Karen Mattocks, Co-Owner, (919) 971-3464, karenmattocks79@gmail.com
Timeline
Collection Restoration Specialist
First Citizens Bank
12.2023 - Current
Co-Owner/Operator
Creative Cousins Florist & Gifts
06.2020 - 06.2023
Mortgage Loan Closer
Wells Fargo Bank
02.2011 - 11.2014
Mortgage Specialist
Broyhill Title Company
05.2008 - 02.2011
Construction Paralegal
Smith Debnam Law Firm
03.2002 - 11.2005
Bankruptcy Paralegal
Jordan Price Law Firm
05.1997 - 03.2002
Bankruptcy Paralegal
William E. Brewer, Jr., Esq.
07.1996 - 05.1997
Bankruptcy Paralegal
William E. Brewer, Jr., Esq.
07.1995 - 07.1996
Bankruptcy Paralegal
Chapter 13 Office
04.1990 - 06.1995
Attended 1 Year In Business -
Atlantic Christian College
Cerified Legal Assistant/Paralegal -
CLC Paralegal & Associate Studies
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