Summer Spencer
Senior TLC
DALLAS
5
years of professional experience
Dedicated Customer Service Coordinator with proven skills in complaint handling and performance monitoring. Committed to enhancing participant experiences through effective communication and timely issue resolution.
Work History
Customer Service Coordinator
2 Years 1 Month- Coordinated customer inquiries, ensuring timely responses and issue resolution.
- Helped large volumes of customers every day with a positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Assessed participant health issues and coordinated with onsite clinics to ensure timely reporting of concerns.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Facilitated coordination with onsite clinic pharmacy to manage distribution of participant medications, including daily and monthly prescriptions.
Activities Coordinator
4 Months- Developed and implemented monthly activity schedules catering to diverse interests.
- Coordinated recreational activities to promote social engagement among seniors.
- Facilitated communication between participants and staff to enhance program effectiveness.
- Assisted in organizing special events, ensuring smooth execution and participant satisfaction.
- Monitored safety protocols during activities to maintain a secure environment for all attendees.
- Collaborated with team members to evaluate program success and identify improvement areas.
- Created feedback mechanisms for participants to suggest future activities, enhancing overall programming quality.
- Coordinated, planned, developed and implemented activities designed to enrich the lives of assisted living residents.
- Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
- Facilitated communication between participants and their families, ensuring consistent updates on involvement levels and achievements within the program.
Assistant Manager
1 Year- Promotion from Sales Associate
- Coordinated team schedules to enhance productivity and maintain consistent staffing levels.
- Trained new staff on operational procedures and customer service best practices.
- Executed visual merchandising strategies to align with brand standards and drive sales.
- Assisted in daily operations to ensure optimal store performance and customer satisfaction.
- Monitored inventory levels, contributing to effective stock management and replenishment processes.
- Implemented promotional displays, increasing visibility and engagement with seasonal campaigns.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Associate
3 Months- Processed transactions accurately and efficiently at point of sale, minimizing wait times for customers.
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
- Maintained store appearance by organizing merchandise and ensuring displays were visually appealing.
- Engaged with customers to build rapport, fostering loyalty and repeat business opportunities.
Education
High School Diploma
Skills
Documentation skills
Complaint handling
Customer focus
Clerical support
Retail experience
Performance monitoring
Register oversight
Customer service
Administrative support
Problem-solving
Time management
Customer relations
New hire training
Product knowledge
Timeline
Customer Service Coordinator
Senior TLC
11.2023 - 12.2025Read More
Activities Coordinator
Senior TLC
07.2023 - 11.2023Read More
Assistant Manager
Rue 21
02.2021 - 02.2022Read More
Sales Associate
Rue 21
11.2020 - 02.2021Read More
North Gaston High School
High School Diploma
Read More