Summer Rathbone
Canton
Summary
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Experienced Admitting Registrar with well-rounded knowledge in patient registration, data entry and record keeping. Possess strong interpersonal skills to communicate effectively with patients, families and medical staff. Proven ability to maintain privacy and confidentiality of sensitive information in accordance with HIPAA regulations. Contributions include streamlining administrative processes for increased patient satisfaction.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
10
10
years of professional experience
2019
2019
years of post-secondary education
Work History
Hospitality Worker
Lake Logan Episcopal Center
Canton
05.2025 - Current
- Maintained cleanliness and organization in guest accommodations and common areas.
- Provided exceptional customer service to enhance guest experiences at the center.
- Collaborated with kitchen staff to ensure timely meal service for guests.
- Prepared meeting spaces for events, ensuring all supplies were ready and available.
- Responded promptly to guest inquiries and resolved any issues that arose.
- Supported team members during busy periods, promoting a positive work environment.
- Served food and drinks to customers in a timely manner.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Restocked supplies of condiments, beverages and other items as needed.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Answered questions regarding menu items, special offers and other restaurant information.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Handled alcohol service for guests over age of 21.
- Maintained knowledge of daily specials and promotions offered by the restaurant.
- Organized special events such as banquets or corporate functions according to guest specifications.
Activities Assistant
Silver Bluff
Canton
11.2024 - 02.2025
- Assisted in planning and organizing daily activities for residents.
- Coordinated recreational programs to enhance resident engagement and participation.
- Communicated with residents to understand their interests and preferences.
- Maintained a safe and clean environment during all activity sessions.
- Helped manage supplies and equipment needed for various programs.
- Documented resident attendance and participation in scheduled activities.
Receptionist
Canton Animal Hospital
Canton
12.2023 - 10.2024
- Greeted visitors and directed them to appropriate departments.
- Answered multi-line phone system and routed calls efficiently.
- Managed scheduling for conference rooms and appointments effectively.
- Maintained organized front desk area and ensured supplies were stocked.
- Handled incoming mail and distributed it to relevant staff members.
- Provided administrative support by preparing documents and materials as needed.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Housekeeper
Lake Logan Episcopal Center
Canton
03.2022 - 12.2023
- Maintained cleanliness of guest accommodations and common areas throughout the center.
- Organized and restocked cleaning supplies for efficient workflow during shifts.
- Collaborated with staff to ensure a welcoming environment for all visitors.
- Managed laundry services, ensuring timely processing of linens and towels.
Admitting Registrar
R1 Rcm
Waynesville
07.2021 - 03.2022
- Verified patient information and insurance coverage during admission processes.
- Assisted in managing electronic health record systems for accurate data entry.
- Coordinated with medical staff to ensure timely patient check-in procedures.
Housekeeping and Laundry Attendant
Mountain View Manor
Bryson City
03.2019 - 12.2020
- Maintained cleanliness of guest rooms and common areas to ensure guest satisfaction.
- Operated laundry machines to wash, dry, and fold linens and personal items.
- Restocked cleaning supplies to support daily housekeeping operations effectively.
Hospitality Worker
Lake Logan Episcopal Center
Canton
06.2015 - 03.2019
- Assisted guests with check-in and check-out processes efficiently.
- Maintained cleanliness and organization in guest accommodations and common areas.
- Provided exceptional customer service to enhance guest experiences at the center.
Education
Pisgah High School
Canton, NCSkills
- Guest service
- Event planning
- Food handling
- Compliance knowledge
- Scheduling
- Customer Service
- Healthcare
References
References available upon request.
Timeline
Hospitality Worker
Lake Logan Episcopal Center
05.2025 - Current
Activities Assistant
Silver Bluff
11.2024 - 02.2025
Receptionist
Canton Animal Hospital
12.2023 - 10.2024
Housekeeper
Lake Logan Episcopal Center
03.2022 - 12.2023
Admitting Registrar
R1 Rcm
07.2021 - 03.2022
Housekeeping and Laundry Attendant
Mountain View Manor
03.2019 - 12.2020
Hospitality Worker
Lake Logan Episcopal Center
06.2015 - 03.2019
Pisgah High School