Summer Hazen
Wilmington,NC
Summary
Dynamic customer service representative skilled in communication and conflict resolution. Proven ability to enhance customer satisfaction and build strong relationships, maintaining professionalism under pressure. A strong background in teamwork and adaptability. Experienced in managing high-stress situations and committed to exceeding performance goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Jacksonville Heating Contractors
Jacksonville, NC
12.2025 - Current
- Assisted customers with inquiries regarding heating/cooling services and scheduling appointments, resolved customer complaints efficiently, ensuring satisfaction and retention.
- Collaborated with technicians & management to coordinate service calls and follow-ups. Assisted in coordinating 12 technician's schedules per day.
- Working with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Processed service requests and payments using point-of-sale systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained accurate records of customer interactions in system.
Housekeeper/Home Repair
Clean By Design
Jacksonville, NC
01.2023 - 12.2025
- Created team cohesion to achieve cleanliness and safety standards in new homes for high ranking military officials, 2-3 homes per day, Monday-Friday.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Skilled at working independently and collaboratively in a team environment.
Server/Bartender
Baked Pizza Company
Sneads Ferry, NC
08.2021 - 11.2025
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced team communication during peak hours to optimize workflow and efficiency though high volume periods, without sacrificing attention to detail or guest rapport. Served parties up to 30 people without compromising on quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
No Degree - Botany And Agriculture
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
North Central High School
Indianapolis, IN05.2020
Skills
- Excellent communication and active listening, exceptional ability to build relationships with customers and coworkers
- Conflict resolution skills while maintaining professional demeanor
- Public speaking
- Continuous improvement and adaptability
- Independent Decision-making
- Social perceptiveness
- Open-mindedness
- Teamwork and collaboration
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-ups.
Languages
French
Professional Working
Timeline
Customer Service Representative
Jacksonville Heating Contractors
12.2025 - Current
Housekeeper/Home Repair
Clean By Design
01.2023 - 12.2025
Server/Bartender
Baked Pizza Company
08.2021 - 11.2025
No Degree - Botany And Agriculture
Ivy Tech Community College of Indiana
High School Diploma -
North Central High School