Summer Freeman
Ahoskie
Summary
Dynamic organizational leader with a strong track record in supervisory roles, adept at enhancing team performance and customer satisfaction. Proven ability to implement effective training programs and morale boosting strategies that drive employee engagement. Recognized for making impactful changes that contribute to company success. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate enthusiastic and results orientated with demonstrated passion for building relationships cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier
Godwins Country Meats
10.2024 - Current
- Ensure all areas of the retail floor are stocked.
- Answer phone calls to assist customers with questions and orders.
- Maintained the work area and kept the cash drawer organized.
- Boosted customer satisfaction levels by going the extra mile.
- Built a loyal clientele through friendly interactions and consistent appreciation.
- Welcome customers, offering assistance to help find store items or with other purchases, needs.
Manager
Family Dollar
11.2022 - 01.2024
- Conducted sessions to promote teamwork and share effective strategies.
- Ensured compliance with all applicable laws, regulations, and industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Enhanced team members performance through use of strategic and tactical approaches, motivational coaching, and training.
Property Preservation Specialist
Owner Operator Independent
05.2013 - 01.2021
- Created effective business plans to focus strategic decisions on long term objectives.
- Devised and implemented marketing strategies to attract new clients.
- Set pricing structures according to market analytics and emerging trends.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Prepared staff work schedules and assigned team members to duties.
Education
GED -
Roanoke Chowan Community College
Ahoskie, NC01.1996
Skills
- Punctual
- Inventory management
- Customer service
- Cash handling
- Product knowledge
- Sales transaction
- Goal setting
- Coaching and Mentoring
- Staff training and development
- Conflict resolution
- Active listening
- Strong teamwork
- Problem solving
- Customer relations
- Remote office availability
- Communication
Timeline
Customer Service Cashier
Godwins Country Meats
10.2024 - Current
Manager
Family Dollar
11.2022 - 01.2024
Property Preservation Specialist
Owner Operator Independent
05.2013 - 01.2021
GED -
Roanoke Chowan Community College
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