Summer David
Raleigh-Durham
Summary
An individual who desires to 'be a light and be a blessing' in every place I step into! I love working with others and talking with people while making people feel seen and heard - additionally, helping others find their strengths and reach goals, are great passions of mine - both in the workplace and in everyday life!
Overview
7
7
years of professional experience
Work History
Call Center/Customer Service
CMassey Plumbing
Raleigh-Durham
11.2023 - Current
- Answered all inbound calls per day, assisting customers with scheduling, billing inquiries, service issues, and support.
- Escalated complex issues to appropriate departments, ensuring timely resolution and follow-up.
- Used active listening and questioning techniques to identify underlying concerns and provide tailored solutions.
- Collected and entered detailed call notes, added/updated customer profiles, using a CRM.
- Managed appointment scheduling for customers and internal teams using tools like Google Calendar and CRM systems.
Recruiter
Insight Global
Raleigh-Durham
02.2022 - 02.2023
- Collaborated with account managers to identify, prepare, and place qualified candidates for established roles with our clients, critical to operational success.
- Implemented use of Boolean search logic, streamlining recruitment efforts, and concentrating searches on targeted candidates.
- Coordinated with account managers and client department heads to understand hiring needs and criteria for varying job roles within the client's business.
- Performed phone interviews with candidates to determine potential as a candidate for open roles.
- Advertised job openings in a creative manner across job boards for maximum exposure.
Product Development and Sourcing Specialist
Implus
Raleigh-Durham
02.2021 - 02.2022
- Developed new products by driving item and project timelines, specifications, costs, negotiations, packaging, shipping, and manufacturer selection.
- Point of contact between internal and external teams including: manufacturing, replenishment, shipping, distribution, quality, packaging, sales and marketing.
- Lead development of product lines, analyzing and identifying logistical / financial opportunities that will improve and/or reduce costs within the supply chain.
- Built, executed, and managed product bids for source selections with external manufactures taking into consideration cost, quality, reliability, capacity, and compliance.
Sales Representative / Merchandiser
Implus
Raleigh-Durham
02.2019 - 06.2021
- Managed the stages of the opportunities, pipeline, accurate forecast, reports, contacts, analyzing key accounts/clients for 6 accounts.
- Created a sales portfolio for each account for each sell in season, Spring and Fall, based off their clientele, demographics, and sales.
- Collaborated with cross functional teams to develop and execute go to market strategies.
- Conducted market research and analyzed industry trends to develop new product offerings.
- Recommend and presented select products to National Account buyers for consideration.
- Performed analysis of best-selling price points of top products within seasonal apparel lines.
- Sale liaison between senior sales teams and national account questions and concerns.
- Participated in retail line reviews twice a week to review weekly sales and look at new development products with clients, merchandisers, designers, and sales account executives.
- Prepared consumer and product trends and sales presentations to executive leadership team from research, trend services, market shopping and competitive analysis.
Brand and Digital Marketing - Balega Performance Hosiery
Implus
Raleigh-Durham
07.2020 - 02.2021
- Collaborated with internal and external marketing partners to track metrics and evaluate target consumer campaign effectiveness.
- Developed and managed digital marketing campaigns to raise brand awareness, utilizing a range of techniques including email blasts, social media posts, A+ photography/video content and display advertising campaigns.
- Identified trends and insights in digital marketing and applied that knowledge in future marketing campaigns.
- Established targets, business objectives, and brand strategies supporting our 2020-2021 goals.
Education
Bachelor of Science - Business Administration, Marketing & Merchandising
Meredith College
Raleigh, NC12.2018
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- PowerBi
- D365
- Communication Skills
- Conferencing Skills
- Teams
- Webex
- Zoom
- Salesforce
- Payzer
- Leadership
- Teamwork
- Communicator
- Self-Motivated
- Decision Making
- Organization
- Time Management
- Innovative
- Customer relationship management
Leadership Experience
Volunteer in Children's Center, Summit Church, Raleigh, NC, 08/01/21 - Current
Real Estate Agent, North Carolina, 2020 - Current
References
Available upon request.
Timeline
Call Center/Customer Service
CMassey Plumbing
11.2023 - Current
Recruiter
Insight Global
02.2022 - 02.2023
Product Development and Sourcing Specialist
Implus
02.2021 - 02.2022
Brand and Digital Marketing - Balega Performance Hosiery
Implus
07.2020 - 02.2021
Sales Representative / Merchandiser
Implus
02.2019 - 06.2021
Bachelor of Science - Business Administration, Marketing & Merchandising
Meredith College
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