Sumithra Sethuraman
HUNTERSVILLE,NC
Summary
Innovative Identity Management Engineer recognized for leading process optimization initiatives and delivering effective identity lifecycle management solutions. Committed to enhancing system functionality and streamlining incident resolution through collaboration and technical expertise.
Overview
18
18
years of professional experience
Work History
Identity Management Engineer
USBank
Remote
04.2024 - Current
- Configured and supported SSO integrations in Ping Federate by establishing application mappings with vendor-provided endpoints and exchanging SAML metadata, signing certificates, and XML credentials to enable secure cross-organization authentication.
I supported quarterly certificate renewal and updates for SSO applications using Venafi and Ping Federate, ensuring secure and continuous authentication across systems. Developed and implemented identity lifecycle management processes to enhance user access efficiency. - Collaborated with cross-functional teams to troubleshoot and resolve identity-related issues swiftly.
- Provided technical support for identity management systems, streamlining incident resolution processes.
- Created detailed documentation for identity management procedures, facilitating knowledge sharing among team members.
- Assisted in the integration of new identity management solutions, improving overall system functionality.
- I resolved MFA login issues involving OTP delivery through voice, SMS, and email channels by coordinating with vendors and external integrated systems.
- I completed deployment of Transmit Orchestrator changes from QA to production and performed post-deployment validation to ensure successful release.
- I handled end-to-end change management for application releases from QA to production, ensuring validation, coordination with UAT testers, and alignment across teams to support successful deployments.
- Gained a strong understanding of application architecture and resolved synchronization issues between multiple systems and Ping Directory, reducing sync delays and improving customer onboarding efficiency
Identity Access Management Engineer
Citizens Bank
Remote
04.2022 - 04.2024
- Analyzed operational workflows to identify process inefficiencies and recommend improvements.
- Collaborated with cross-functional teams to implement strategic initiatives enhancing service delivery.
- Developed comprehensive reports on project progress, ensuring alignment with organizational goals.
- Led process optimization efforts, resulting in increased productivity and streamlined operations.
- Facilitated training sessions for team members on new systems and best practices in management engineering.
- Conducted root cause analysis for operational challenges, driving effective solutions and enhancements.
- I resolved multiple data synchronization and application-related issues in Ping Directory.
- Reduced downtime and increased production capacity with strong maintenance plans.
- I configured and supported login security tools such as Arkose to validate users during the authentication process and improve protection against automated access.
- I used threat metrics tools to analyze user behavior and monitor UI activity patterns, enabling detection of abnormal spikes and supporting timely issue resolution.
- Designed and implemented Splunk queries and dashboards to monitor authentication flows, including login patterns and OTP usage, enabling detection of anomalies, bot attacks, and IAM issues for proactive troubleshooting.
- Designed and implemented Splunk alerts to detect spikes in network traffic, vendor connectivity issues, and server performance problems, enabling proactive incident response, automated server rollovers, and improved service reliability, resulting in approximately 40% improvement in customer satisfaction.
Software Engineer
INTECA IT SOLUTIONS LLC
Charlotte
02.2022 - 04.2022
- Developed and executed test cases to ensure software functionality and performance.
- Collaborated with development teams to identify, reproduce, and resolve defects.
- Analyzed test results, reported findings, and contributed to quality improvement initiatives.
- Optimized test cases to maximize success of manual software testing.
- Coordinated regression test automation activities across supported applications.
- Addressed 40% of the issues in the qa improving the performance of the application
Identity and Access Management Engineer
ICICI Bank
India
02.2008 - 01.2012
- Led cross-functional teams to streamline operations and improve service delivery across branches.
- Developed and implemented process optimization strategies, enhancing customer satisfaction and operational efficiency.
- Analyzed data trends to inform strategic decision-making and drive continuous improvement initiatives.
- Mentored junior engineers in project management methodologies and best practices for process enhancements.
- Managed approximately 30 incoming calls,emails and faxes per day from customer .
Education
Master of Science - Information Technology
Avinashilingam University
Tamil Nadu05-2007
Bachelor of Arts - Bachelor of Commerce
Shrimati Indira Gandhi College
Tamil Nadu04-2005
High School Diploma -
Malco Vidhyalaya Matriculation School
Tamil Nadu03-2002
Skills
- Privileged access management
- Multi-factor authentication
- Role-based Access control
- Active Directory management
- Ping Federate
- Splunk
- Bruno tool
- Bitbuckect
- Sailpoint
- Glass box
- Data dog
- Jira
- Transmit Knowledge
- Threat Metrics Tool
Languages
English
Timeline
Identity Management Engineer
USBank
04.2024 - Current
Identity Access Management Engineer
Citizens Bank
04.2022 - 04.2024
Software Engineer
INTECA IT SOLUTIONS LLC
02.2022 - 04.2022
Identity and Access Management Engineer
ICICI Bank
02.2008 - 01.2012
Master of Science - Information Technology
Avinashilingam University
Bachelor of Arts - Bachelor of Commerce
Shrimati Indira Gandhi College
High School Diploma -
Malco Vidhyalaya Matriculation School