Sumedha Baichwal

As an Salesforce Administrator

• Managing user accounts, profiles, roles and permissions. Customizing objects, fields, page layouts and record types and managing data quality through validation rules

As an Application Support personnel

• Collaborated with teams to implement software solutions across departments.
• Managed user support requests and resolved IT-related issues promptly.
• Developed training materials for staff on new technologies and systems.
• Coordinated with vendors to ensure timely delivery of IT resources.
• Documented technical processes and updated user manuals for clarity.
• Provided support to end-users in troubleshooting application issues.
• Analyzed project requirements and created test plans accordingly.
• Provided training to end-users on how to use newly deployed systems effectively.

• Developed and Executed test plans and scenarios, ensuring software quality met project standards.
• Collaborated with development teams to identify and resolve defects.
• Conducted regression testing to maintain software functionality.
• Documented test results and reported findings to stakeholders.
• Participated in Agile ceremonies to discuss project progress and issues.
• Utilized defect tracking tools such as JIRA to track issues reported during the QA process.
• Communicated effectively both verbally and written with internal stakeholders at all levels.
• Created detailed bug reports with reproduction steps and screenshots, facilitating faster defect resolution.
• Assisted in developing processes that enhanced accuracy across all QA activities.
• Provided feedback to development teams regarding product performance against expected results.
• Participated in peer reviews of test cases and scripts ensuring accuracy and completeness.
• Worked closely with developers to analyze root cause of defects and provide solutions.
• Performed functional, integration, system testing, regression testing as well as user acceptance testing.
• Managed multiple tasks simultaneously while meeting tight deadlines within a fast paced environment.
• Conducted end-to-end black box testing of new products or existing features prior to release cycles.
• Worked with off-site teams to complete timely tests and facilitate smooth product releases.