Sullivan Jackson
Mooresville
Summary
Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
4
4
years of professional experience
Work History
Manager of Operations
Lake Norman Stay and Play
06.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment.
- Fostered customer loyalty by building lasting relationships, resulting in new client acquisitions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Oversaw 10-20 reservations per day, maintaining a perfect satisfaction score.
Catering Supervisor
Lake Norman Catering
05.2021 - 05.2022
- Enhanced catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Supervised events with 30-60 attendees per night, achieving high satisfaction rates.
- Maintained clear communication with clients to understand and accommodate their specific needs and expectations.
- Established an environment of respect among staff members by modeling professionalism in every aspect of our work together.
- Continually revised our offerings based on client feedback to ensure we consistently met and exceeded their expectations.
Education
Banking And Finance
University of South Carolina At Sumter
Sumter, SC05-2025
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Time management
- Public speaking
- Business process optimization
- Team leadership
Timeline
Manager of Operations
Lake Norman Stay and Play
06.2022 - Current
Catering Supervisor
Lake Norman Catering
05.2021 - 05.2022
Banking And Finance
University of South Carolina At Sumter
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