Marva Byers
Kings Mountain
Summary
Results-driven general manager with extensive experience in leading teams and driving operational efficiency. Proven ability to adapt to new challenges and environments while maintaining a strong work ethic. Exceptional interpersonal skills facilitate effective communication and collaboration across diverse teams.
Overview
13
13
years of professional experience
Work History
General Manager
Jazzy's Market
Gastonia
01.2025 - Current
- Supervised staff to maintain high customer service standards.
- Coordinated inventory management and supply chain processes effectively.
- Trained new employees in store policies and operational procedures.
- Conducted regular staff meetings to discuss performance and improvements.
- Oversaw compliance with health and safety regulations in the market environment.
- Managed daily operations to ensure smooth market functionality.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
General Manager
Mic's Mini Market
Gastonia
06.2022 - 01.2025
- Responsible for assuring inventory is priced within market value.
- Create and maintain inventory line of profit and lost.
- Implement all company policies and standards.
- Manages all resources efficiently to increase business/sales.
- Maintains and engages high standards in customer service.
- Demonstrate and lead employees in maintaining a friendly/positive attitude.
- Identify and resolve customer issues in a timely manner focusing on satisfaction.
- Overseas all cash procedures shortages overages daily weekly and daily bank deposits.
- Processing/organize all store merchandise.
- Conducts employee monthly meeting.
Assistant Manager
Wendy's
Charlotte
01.2020 - 05.2022
- Works closely with GM to focus on daily, weekly and monthly operations.
- Manages food cost, labor and weekly food order.
- Attend weekly managers meetings discuss overall restaurant goals for growth.
- Interviews potential new hires in accordance with policy and guidelines.
- Motivate and train employees.
- Implement strategies to increase profit.
- Completes weekly inventory and week ending paperwork.
- Handle employee issues, customer complaints, vendors etc.
- Oversees monthly crew meetings.
- Consistently represents company's value and standards.
Lab Technician
Grifols Biomat
Gastonia
08.2019 - 12.2019
- Collect samples and perform routine test to ensure quality.
- Pull VMT/NAT/ and IAT'S.
- Prepare samples for shipping.
- Organize and keep lab clean.
- Maintain a controlled temperature in freezer to maintain quality.
Phlebotomist
Grifols Biomat
Gastonia
07.2018 - 08.2019
- Identifying patients via ID, medical record or other.
- Drawing blood using needles and other equipment.
- Labeling samples correctly and send them for testing.
- Keep accurate records on fluid specimens and tests.
- Answer patient questions and provide useful information.
Medical Screener
Ked Plasma Center
Gastonia
06.2017 - 07.2018
- Experienced in providing information through phone calls, and face to face interaction.
- Effectively listens to customers concerns and issues.
- Enters information into CIS through the computer system.
- Preform CDCS, and NDDR checks to verify donors acceptance.
- Record weight, vital signs, HCT and protein levels.
- Ability to multitask between entering information on the computer system.
- Ability to handle confidential and personal information.
Certified Nursing Assistant
Peak Resources
Shelby
03.2016 - 04.2017
- Assist families through with concerns and information daily about the care of their love one.
- Reported any changes in behavior of residents to charge nurse.
- Recommended residents to attend daily activities to encourage social interaction.
- Demonstrated knowledge in caring for the elderly and family members.
- Hold heartily Provided total care with bathing, eating, physical therapy, and charting in patients charts.
- Mindfully informed family members with understanding the process of aging/dying.
Certified Nursing Assistant
Peak Resources
Cherryville
01.2013 - 03.2016
- Carefully Assisted nurse with med pass, in and out catheter, emmas, and speech therapy.
- Encouraged residents independence/according to their abilities.
- Cheerfully engaged in activities with the resident that promote calmness and stability.
- Proudly displayed emotional and spiritual support at all times.
- Supported co-workers in caring for residents and encouraging.
Education
Associate of General Education - General Education
Cleveland Community College
Shelby, NC02-2026
High school -
Kings mountain High school
Kings MountainSkills
- Effective communication
- Customer satisfaction
- Professionalism
- Time management
- Motivation
- Flexibility
- Organization of records
- Problem resolution
- Staff motivation
- PC competent
- Profit and loss accountability
- Vendor relationships
- Employee scheduling
- Goal setting
- Quality control
- Team leadership
- Inventory management
- Employee training
References
Available upon request.
Timeline
General Manager
Jazzy's Market
01.2025 - Current
General Manager
Mic's Mini Market
06.2022 - 01.2025
Assistant Manager
Wendy's
01.2020 - 05.2022
Lab Technician
Grifols Biomat
08.2019 - 12.2019
Phlebotomist
Grifols Biomat
07.2018 - 08.2019
Medical Screener
Ked Plasma Center
06.2017 - 07.2018
Certified Nursing Assistant
Peak Resources
03.2016 - 04.2017
Certified Nursing Assistant
Peak Resources
01.2013 - 03.2016
Associate of General Education - General Education
Cleveland Community College
High school -
Kings mountain High school