Sudie St Yves

• Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
• Collected room deposits, fees, and payments.
• Maximized revenue by upselling room upgrades and additional services.
• Handled cash transactions accurately, balancing daily reports at the end of each shift.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
• Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
• Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Streamlined check-in processes for increased efficiency and reduced wait times.
• Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
• Developed strong relationships with repeat customers, fostering loyalty and return visits.
• Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
• Answered guest inquiries and provided information regarding hotel services and amenities.
• Greeted guests upon arrival by providing warm welcome.
• Managed check-in and check-out procedures for guests.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Helped in the Hotel Bistro by picking up breakfast shifts and attending the register.
• Fulfilled coffee orders quickly, efficiently, and thoroughly to keep guest satisfied.
• Settled 3rd party reservations through direct billing or virtual cards.

• Managed guest check-in and check-out procedures, reservations and payments.
• Managed an average of 300 check-ins per-day.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Corrected guest issues promptly with knowledgeable and friendly service.
• Managed customer complaints and rectified issues to complete satisfaction.
• Responded to guests, including telephone and in-person inquiries.
• Resolved guest challenges and complaints by applying resourceful and actionable solutions.
• Greeted arriving guests to provide assistance and facilitate check-ins.
• Worked with room service, housekeeping, maintenance and security to meet all guest needs.
• Provided guest assistance and information regarding local attractions and points of interest.
• Welcomed large volume of guests and improved overall customer service.
• Investigated guest complaints and utilized critical thinking to foster expedient resolution.
• Assisted guests in answering questions and completing check-in and check-out processes.
• Shared key hotel information to guests and provided details about pool and restaurants.
• Handled guest requests for additional towels and linens by contacting housekeeping department.
• Answered guest inquiries regarding hotel offerings and services.
• Recommended local area establishments or services to suit guest interests and plans.

• Operated cash register, collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked closely with kitchen staff to assist customers.
• Processed all sales transactions promptly to prevent long customer wait times.
• Trained new team members in cash register operation and customer service.
• Met high productivity standards in processing payments for customers.
• Restocked workstation with supplies and communicated out-of-stock items to management.
• Completed opening, closing and shift change tasks by following company guidelines.
• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
• Informed customers of final bill tab and processed various forms of payment.
• Mastered point-of-service computer system for automated order taking.
• Greeted customers promptly and responded to questions.
• Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
• Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.

• Operated cash register, collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Wiped down counters to remove debris and maintain cleanliness.
• Stocked product at the front counter for customer convenience.
• Helped customers by answering questions and offered product advice.
• Accepted cash and credit card payments, issued receipts and provided change.
• Processed sales transactions to prevent long customer wait times.
• Trained new team members in cash register operation, stock procedures and customer services.
• Met high productivity standards in processing payments for customers.
• Assisted with purchases, locating items and signing up for rewards programs.
• Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
• Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
• Maintained assigned areas to keep organized and clean by mopping floor.
• Made frequent check ups on bathrooms to assure their cleanliness and to make sure all toiletries were stocked.
• mopped and swept all floors.
• Cleaned tables between customers visits.
• Assured all bussing stations were clean and clear of dishes to ensure the cleanliness of the dining room.

Fill togo orders by completing and bagging togo boxes.

Checking and making sure orders were correct before giving them to the customers.

Answering and taking call in orders.