Dilana Creech
Morrisville
Summary
Developed exceptional customer service skills in a fast-paced restaurant environment and is seeking to transition into a new field. Possesses strong communication, teamwork, and problem-solving skills. Eager to leverage these transferable skills to excel in a new professional setting.
Overview
2
2
years of professional experience
Work History
Waitress
Ushogun Sushi Kitchen & Bar
Wendell, NC
08.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled cash transactions accurately and managed tips effectively.
- Supported team members in training new staff on service protocols and menu items.
Shift Leader
Culver's Restaurant
Wendell, NC
04.2024 - 08.2025
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained and mentored new team members on restaurant procedures and best practices.
- Acted as a reliable point-of-contact for upper management, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
High School Diploma -
North Carolina Cyber Academy
Remote03-2024
Skills
- Hospitality expertise
- Food safety
- Sanitation practices
- Customer service
- Cash handling
- Payment processing
- Handling complaints
- Service prioritization
- Strong multitasking
- Adaptability
- Positive attitude
Timeline
Waitress
Ushogun Sushi Kitchen & Bar
08.2025 - Current
Shift Leader
Culver's Restaurant
04.2024 - 08.2025
High School Diploma -
North Carolina Cyber Academy