Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Accomplishments
Timeline
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Stuarvon Hunter

Raleigh

Summary

Dynamic Regional Operations Coordinator here at Siemens Healthineers with expertise in resource allocation and customer relationship management. Proven track record in enhancing operational efficiency and service delivery. Skilled in technical support and conflict management, I excel in leading teams to achieve strategic goals while ensuring exceptional customer satisfaction.

Overview

6
6
years of professional experience

Work History

Regional Operations Coordinator

Siemens Healthineers
Cary
03.2024 - Current
  • Managed scheduling and resource allocation for operational teams.
  • Assisted in implementing new workflows to enhance efficiency.
  • Collaborated with cross-functional teams to address operational challenges.
  • Updated and input route information into computer system on daily basis.
  • Prepared presentations outlining current status of regional operations as well as future plans.
  • Collaborated closely with other departments on regional initiatives.
  • Managed relationships with external vendors who provide services to the region.

Customer Care Coordinator Western Zone Contractor

Cynet Systems/Siemens-Healthineers
Cary
09.2023 - 03.2024
  • Coordinate the planning of service delivery.
  • Handle calls while scheduling services, parts, and appointment confirmations which improves customer satisfaction, enhancing the value of Siemens Healthineers services and products.
  • Monitor customer requests and system compliance to confirm equipment readiness for patient care.
  • Document customer satisfaction issues and escalate calls through appropriate channels.
  • Professionally investigate and respond to customer requests in a timely manner.
  • Effectively deploy resources within the company to organize and ensure service activities are appropriately aligned with contractual agreements.

Inbound Associate/ Customer Service Representative/ Admin clerk

Amazon Fulfilment Center
Garner
10.2022 - 09.2023
  • Process Inbound orders and send them outbound.
  • Answer incoming and make outgoing customer telephone calls.
  • Receive, record and resolve, within established guidelines, customer questions and concerns.
  • Answer incoming calls from multiple branch locations while following branch procedures for routing deliveries and services.
  • Managing executive and team calendars, scheduling meetings, appointments, and events.
  • Track customer calls during special projects.
  • Research and complete customer refunds and submit for approval.
  • Provide timely and accurate information customer concerns.
  • Generate call-in work orders for drivers.
  • Transfer an average of 300 products per hour from the loading dock to the induct line.
  • Move bins from the east side of the building to the west side to ensure consistent inbound flow of product.

Customer Service Representative Lead

Harris Teeter LLC
Raleigh
03.2020 - 10.2022
  • Thoroughly prepared cash and check deposits ensuring an accurate amount.
  • Handling with all the expenses and invoices of day to day activity.
  • Monitoring spending and costs related to purchasing, and helping to ensure budget adherence.
  • Responsible for providing accurate and effective customer service, information and relevant resources to parents, members of the public regarding and occasionally school-system staff.
  • Managing executive and team calendars, scheduling meetings, appointments, and events.
  • Ensures the information provided to all stakeholder is accurate and aligned with local, state, and federal laws and guidelines.
  • Maintains records of customer interactions or transactions, records include details of inquiries, complaints, or comments, including action taken to resolve issues.
  • Reviewed cash registers, minimizing discrepancies and errors to maintain accurate financial records and promote trust in cash handling procedures.
  • Plan and execute breaks and lunches for associates of my team ensuring all needs of the customers were met.

Front and Team Lead/ Administrative Assistant

Walmart
Cary
11.2019 - 03.2020
  • Troubleshooting self-check out, hand scanners and registers which led to functioning equipment for use of shift.
  • Inputting, updating, and maintaining databases, spreadsheets, and other records.
  • NCR escalation of ticketing, called and communicated issues with self-checkout to NCR technicians.
  • Managed a team of 9-12 cashiers a day, ensuring smooth transitions from early morning shift into night shift.
  • Customer service lead representative, performing multi-tasking skills like running the service desk, and leading cashiers while solving complaints.

Education

Google IT Support Professional Certificate - troubleshooting, customer service, networking, operating systems, systems administration, security

Merit America
Raleigh, NC
08.2023

Associate of Arts -

Pitt Community College
Winterville, NC
07.2012

Skills

  • Technical support and troubleshooting
  • Resource allocation
  • Service coordination
  • Customer relationship management
  • Effective communication
  • Time management
  • Team leadership
  • Ticketing systems
  • User training and support
  • Operating systems installation
  • Software installation and configuration
  • Customer service
  • Windows and Linux
  • Domain name system (DNS)
  • Networking skills
  • System administration
  • Critical thinking
  • Willingness to learn
  • Conflict management
  • Project management
  • Dispatch coordination
  • Scheduling expertise

Websites

Affiliations

  • High School Basketball Coach
  • Male Minority Mentor

Accomplishments

  • Siemens-Healthineers Champion of The Quarter 2024
  • Siemens-Healthineers Change Champion Alumni 2025

Timeline

Regional Operations Coordinator

Siemens Healthineers
03.2024 - Current

Customer Care Coordinator Western Zone Contractor

Cynet Systems/Siemens-Healthineers
09.2023 - 03.2024

Inbound Associate/ Customer Service Representative/ Admin clerk

Amazon Fulfilment Center
10.2022 - 09.2023

Customer Service Representative Lead

Harris Teeter LLC
03.2020 - 10.2022

Front and Team Lead/ Administrative Assistant

Walmart
11.2019 - 03.2020

Google IT Support Professional Certificate - troubleshooting, customer service, networking, operating systems, systems administration, security

Merit America

Associate of Arts -

Pitt Community College

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