Summary
Overview
Work History
Education
Skills
Timeline
Generic

Story Walcott

Raleigh

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Lugano Ristorante. Proven ability to engage guests and ensure order accuracy in high-volume dining environments. Strong work ethic and teamwork skills contribute to seamless service and memorable dining experiences. Committed to quality control and maintaining a professional appearance.

Overview

2
2
years of professional experience

Work History

Server

Lugano Ristorante
09.2024 - 05.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Host

Mulino Italian Kitchen & Bar
02.2024 - 10.2024
  • Handled high-pressure situations, managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Telecom Technician

Nc Communications
09.2023 - 02.2024
  • Provided exceptional customer service through clear communication and resolution of reported issues.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly install material.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Consistently met deadlines for installations, contributing to overall team success and positive client relations.

Education

High School Diploma -

Rolesville Highschool
Rolesville, NC
05-2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Quality control
  • Guest engagement
  • Professional appearance
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Team collaboration
  • Sales techniques
  • Order accuracy

Timeline

Server

Lugano Ristorante
09.2024 - 05.2025

Host

Mulino Italian Kitchen & Bar
02.2024 - 10.2024

Telecom Technician

Nc Communications
09.2023 - 02.2024

High School Diploma -

Rolesville Highschool

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Story Walcott