Storm Simmons
Mooresville
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Shop and Delivery Person
Instacart
01.2024 - Current
- Coordinated timely deliveries, ensuring accuracy and adherence to schedules.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Provided exceptional customer service during drop-offs, fostering loyalty among clients.
- Managed multiple priorities under tight schedules without compromising service quality or accuracy levels in deliveries.
- Delivered packages to customer doorsteps and business offices.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Handled receipt, storage, identification and delivery of products for clients.
Adoption Coordinator/Partner
Pawsome Rescue Project
10.2022 - Current
- Managed adoption processes, from creating the application form to meeting and handing them their new pup.
- Streamlined application review processes, improving efficiency and accuracy in matching pets to suitable homes.
- Managed sensitive case files with discretion and confidentiality to protect the privacy of all people.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Hosted meet and greets in my home.
- Evaluated potential adoptive homes through diligent background checks, home studies, and interviews to ensure a safe living situation for every dog placed under our care.
- Coordinated spay/neuter appointments with owner and clinic.
- Built and maintain partnerships with local rescues, veterinarian, and volunteers to provide medical care, transport, and adoption opportunities.
- Handled scheduling, records, deposits and medical appointments while staying organized under pressure.
- Guided families through the adoption process with compassion and clear communication, ensuring successful placements.
Cleaning Technician
Sms Commercial Services
01.2018 - Current
- Supervised daily cleaning operations, ensuring compliance with safety and quality standards.
- Trained and mentored junior staff on efficient cleaning techniques and equipment handling.
- Implemented new cleaning protocols, enhancing operational efficiency and service quality.
- Conducted regular inspections to maintain cleanliness standards across facilities.
- Managed inventory of cleaning supplies, optimizing usage and reducing waste.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced customer satisfaction by maintaining a clean and hygienic environment in commercial spaces.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Supervised supplies in inventory and submitted reorder requests.
Dog Sitter
Independant
01.2014 - Current
- Provided attentive care for dogs, ensuring safety and well-being during sitting assignments.
- Developed customized feeding schedules based on individual dog needs and preferences.
- Maintained a clean and safe environment for pets, including regular sanitation of living areas.
- Monitored dog behavior to identify signs of distress or health issues, reporting concerns promptly.
- Communicated effectively with pet owners regarding updates and any observed changes in behavior or health.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Private Nanny
Independant
03.2017 - 07.2025
- Assisted with daily routines, ensuring children's safety and well-being.
- Developed engaging activities that promoted learning and creativity.
- Supported meal preparation, focusing on healthy options for children.
- Maintained a clean and organized environment for optimal child care.
- Communicated effectively with parents about children's progress and needs.
- Adapted to individual children's preferences and schedules for personalized care.
- Collaborated with parents to establish consistent behavioral guidelines.
- Encouraged children to be understanding and patient with others.
- Coordinated playdates and outings to meet children's physical and social needs.
- Helped children complete homework assignments and school projects.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Dog Groomer
Dilworth Dog Grooming
01.2016 - 02.2017
- Managed scheduling and client communications to optimize workflow and enhance customer satisfaction.
- Conducted regular assessments of grooming tools to ensure proper maintenance and functionality.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Lifted dogs safely in and out of the tub.
Property Preservation Assistant
Boncha Securing
01.2011 - 01.2014
- Assisted with property preservation tasks including basic repair, lawn care and upkeep of residential properties.
- Ensured quality standards were met for clients and maintained a consistent work pace.
- Gained hands-on experience with physical labor, problem solving and attention to detail.
Education
High School Diploma -
Boncha Academy
Huntersville, NCSkills
- Self-motivation and discipline
- Efficient multitasking
- Physical stamina and strength
- Environmental awareness
- Conflict resolution strategies
- Problem-solving capacity
- Customer service
- Strong communication
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Customer interaction
Timeline
Shop and Delivery Person
Instacart
01.2024 - Current
Adoption Coordinator/Partner
Pawsome Rescue Project
10.2022 - Current
Cleaning Technician
Sms Commercial Services
01.2018 - Current
Private Nanny
Independant
03.2017 - 07.2025
Dog Groomer
Dilworth Dog Grooming
01.2016 - 02.2017
Dog Sitter
Independant
01.2014 - Current
Property Preservation Assistant
Boncha Securing
01.2011 - 01.2014
High School Diploma -
Boncha Academy