Stori Beasley
Charlotte
Summary
Dynamic professional with a proven track record at Microsoft, excelling in client success and account management. Skilled in relationship building and data analysis, I consistently exceeded sales targets and enhanced customer satisfaction. Proficient in CRM and SAP, I drive growth through strategic planning and effective communication.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sealed Air
10.2024 - Current
- Works closely with our sales representatives to ensure orders are entered accurately and quickly.
- Handles entering and monitoring 50+ orders a day while closely watching manufacturing dates and quantities to ensure product is delivered on time.
- Handles escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responds to customer requests for products, services, and company information.
- Works with 10+ sales reps for over 200 accounts.
Account Executive
Katalyst Network Group
04.2023 - 04.2024
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Client Success Manager, South East
Microsoft
07.2021 - 04.2023
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Streamlined communication between clients and internal teams for smoother project execution.
Direct Sales and Support Manager SMB/EDU
Microsoft
06.2017 - 07.2021
- Supported sales team in driving new growth and achieving measurable results in customer acquisition
- Demonstrated product features to align with account needs, contributing significant sales increases
- Addressed customer issues, ensuring high levels of satisfaction and customer retention for 1,000+ accounts
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
Education
Business Administration And Management
Southern New Hampshire University
Hooksett, NH01-2025
Skills
- Critical thinking
- Data entry
- Relationship building
- Order processing
- Documentation
- Microsoft Office Suite
- Customer relationship management (CRM)
- SAP
Timeline
Customer Service Representative
Sealed Air
10.2024 - Current
Account Executive
Katalyst Network Group
04.2023 - 04.2024
Client Success Manager, South East
Microsoft
07.2021 - 04.2023
Direct Sales and Support Manager SMB/EDU
Microsoft
06.2017 - 07.2021
Business Administration And Management
Southern New Hampshire University
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