Stewart Locus
Winston-Salem,NC
Summary
Tech-savvy Inside Sales Professional with 6+ years of experience in inbound and outbound sales, solution-based selling, CRM pipeline management, and customer retention. Proven ability to exceed quotas, upsell digital products, and clearly communicate technical solutions in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Remote Inside Sales Representative
Linqd
2025.08 - Current
- Manage high-volume inbound and outbound sales pipeline using CRM tools
- Conduct discovery calls to identify business needs and recommend technology solutions
- Exceed sales quotas through targeted outreach and objection handling
- Collaborate with leadership to improve scripts and workflows
- Developed strong relationships with clients, enhancing customer satisfaction and retention.
- Analyzed customer feedback, implementing improvements to increase sales effectiveness and service quality.
- Streamlined reporting processes using CRM tools to track sales performance and forecast trends accurately.
Inbound Call Center Sales Representative
Spectrum
2023.02 - 2023.12
- Advised customers on internet, WiFi, and streaming services
- Recommended upgraded solutions based on usage patterns
- Made average of 25 outbound and inbound calls per day.
Remote Inbound Sales Representative
RUI
2025.04 - 2025.08
- Converted inbound inquiries into sales by identifying customer pain points
- Upsold digital add-ons and bundled services
- Consistently exceeded activation and upgrade targets
- Collaborated with team members to achieve monthly sales targets through strategic planning and execution.
- Developed and maintained strong customer relationships to enhance client retention and satisfaction.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
Sales Associate
Premium Retail Services
2023.12 - 2025.04
- Educated customers on devices, software, and connectivity options
- Performed device setup and troubleshooting to improve customer experience
- Delivered exceptional customer service to enhance shopping experiences and drive sales.
- Developed product knowledge to effectively address customer inquiries and recommend suitable solutions.
- Trained new associates on sales techniques, customer engagement, and operational procedures.
Sales Representative / Keyholder/ Sales Lead
T-Mobile
2021.01 - 2023.02
- Guided customers through mobile devices, plans, and features
- Reduced returns by increasing customer confidence in technology choices
- Developed and maintained strong customer relationships to enhance satisfaction and retention.
- Executed sales strategies to meet or exceed monthly targets through effective communication.
- Conducted product demonstrations to educate customers on features and benefits of mobile devices.
- Trained new sales staff on company policies, product knowledge, and customer service techniques.
- Trained new team members on product knowledge and sales techniques to enhance performance.
Sales Representative/ Assistant Manager
iMobile LLC
2018.06 - 2020.11
- Delivered product demonstrations and explained software features
- Increased revenue through accessories and protection plan sales
- Coordinated sales strategies to enhance customer engagement and retention efforts.
- Analyzed market trends to identify opportunities and inform sales tactics.
- Developed training materials for new team members, fostering a collaborative environment.
- Streamlined communication between sales and marketing teams to align on objectives.
- Managed customer inquiries, ensuring timely responses and satisfaction improvements.
- Mentored junior sales staff, promoting knowledge sharing and skill development.
- Implemented feedback mechanisms for continuous improvement in service delivery standards.
Education
High School Diploma -
Governor Mifflin High School
Shillington, PA06.2013
Skills
- Inside Sales
- Inbound Sales
- CRM (HubSpot / Salesforce-style)
- Pipeline Management
- Lead Qualification
- Solution Selling
- Upselling
- Tech Troubleshooting
- Customer Retention
- KPI & Quota Achievement
Timeline
Remote Inside Sales Representative
Linqd
2025.08 - Current
Remote Inbound Sales Representative
RUI
2025.04 - 2025.08
Sales Associate
Premium Retail Services
2023.12 - 2025.04
Inbound Call Center Sales Representative
Spectrum
2023.02 - 2023.12
Sales Representative / Keyholder/ Sales Lead
T-Mobile
2021.01 - 2023.02
Sales Representative/ Assistant Manager
iMobile LLC
2018.06 - 2020.11
High School Diploma -
Governor Mifflin High School