Stevie Barnes
Lumberton
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Line Worker
Campbell's Soup Supply Company
06.2017 - 10.2018
- Prepared and maintained production reports and personnel records
- Responsible for changing forklift batteries
- Participated in training sessions to enhance skills and knowledge.
- Performed and presented safety evaluation
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Supported production needs by performing routine tasks using standard procedures and equipment
- Weighed and measured items to prevent waste and meet quality standards
Cook
Wing Company
05.2019 - 02.2021
- Prepped ingredients
- Operated grill
- Maintained health and sanitation standards
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Interacted with guests to obtain feedback on product quality and service levels
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Ordered and received products and supplies to stock kitchen areas
Customer Service Representative
Qualfon/Dialog
03.2021 - 08.2022
- Maintained records of each individual encounter with documentation
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Ansafone
08.2022 - 10.2023
- Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions
- Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues
- Good relationship-building and multitasking skills
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
The North Face Inc.
10.2024 - 01.2025
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Education
High school diploma - General Education
Fairmont High School
Fairmont, NC06.2016
Skills
- Computer skills
- Quality assurance
- Food production
- Cooking
- Kitchen experience
- Data entry
- Customer service
- Call center experience
- Assembly
- CRM software
- IT support
- Help desk
- Organizational skills
- Food preparation
- Customer support
- Manufacturing
Languages
English
Native or Bilingual
Interests
- Developing software, websites, and apps in various programming languages
- Design and Build Websites
- Coding and Programming
Timeline
Customer Service Representative
The North Face Inc.
10.2024 - 01.2025
Customer Service Representative
Ansafone
08.2022 - 10.2023
Customer Service Representative
Qualfon/Dialog
03.2021 - 08.2022
Cook
Wing Company
05.2019 - 02.2021
Line Worker
Campbell's Soup Supply Company
06.2017 - 10.2018
High school diploma - General Education
Fairmont High School
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