Steven Thum
Lexington
Summary
Dynamic Account Analyst with a proven track record at Wachovia Bank, skilled in data analysis and visualization. Demonstrated analytical problem-solving abilities and attention to detail, enhancing operational efficiency. Proficient in Python programming, contributing to data-driven decision-making and achieving high customer satisfaction through effective communication and collaboration.
Overview
2025
2025
years of professional experience
Work History
Account Analyst
Wachovia Bank
Data Entry Clerk
Wachovia Bank
Truck Driver
Epes Transport
03.2019 - 08.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
Convince Store Manager
Crown Petroleum
01.1982 - 05.1989
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Convince Store Manager
Taylor Oil
01.1982 - 05.1987
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Truck Driver
Jbhunt
08.2024 - 08.2024
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
- Collaborated with team members to streamline processes and improve overall efficiency.
- Improved on-time delivery rates with meticulous planning and time management.
- Assisted in reducing overhead costs by suggesting more cost-effective fuel and maintenance options.
- Enhanced operational efficiency, providing feedback on route optimizations and warehouse procedures.
- Supported new drivers by sharing best practices and insights gained from experience on road.
- Solved logistical challenges by coordinating effectively with dispatch and warehouse teams.
- Facilitated smoother operations at warehouses by assisting with inventory management when necessary.
- Enhanced team morale with positive attitude and strong work ethic during long hauls.
- Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
- Contributed to culture of safety, participating actively in safety meetings and trainings.
- Increased efficiency in loading and unloading processes, utilizing proper equipment handling techniques.
- Enhanced safety by conducting regular vehicle inspections and routine maintenance.
- Strengthened relationships with clients by providing exceptional service and timely communication.
- Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
- Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
- Reduced downtime by promptly reporting and addressing maintenance issues.
- Reduced fuel consumption by implementing efficient driving routes.
- Streamlined route planning to accommodate last-minute changes, ensuring no delay in deliveries.
- Ensured timely delivery of goods across multiple states, contributing to consistent customer satisfaction.
Education
No Degree - Business Administration
Forsyth Technical Community College
Winston-Salem, NCSkills
- Data visualization and presentations
- Data analysis
- Excel functions
- Python programming
- Data cleaning
- Analytical problem solving
- Attention to detail
- Machine learning
Timeline
Truck Driver
Jbhunt
08.2024 - 08.2024
Truck Driver
Epes Transport
03.2019 - 08.2024
Convince Store Manager
Crown Petroleum
01.1982 - 05.1989
Convince Store Manager
Taylor Oil
01.1982 - 05.1987
Account Analyst
Wachovia Bank
Data Entry Clerk
Wachovia Bank
No Degree - Business Administration
Forsyth Technical Community College
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