Steven Summers
Shallotte
Summary
Operations-focused leader with over 10 years of experience in the U.S. Army and multi-unit retail management, recognized for building high-performing teams and achieving exceptional results in high-pressure environments. Proven track record of leading and mentoring squads of 7 to 10 personnel while maintaining accountability for over $2.5M in equipment with zero loss. As a district manager at Domino's, successfully elevated store performance, developed management talent, and upheld rigorous quality and compliance standards, earning the title of Most Improved General Manager of the Year in 2018. Highly organized and communicative, with strengths in training, scheduling, inventory control, and customer service, complemented by a solid foundation in vehicle maintenance and diagnostic skills to ensure optimal performance and safety.
Overview
16
16
years of professional experience
Work History
General Service Technician
Pep Boys
Pensacola, FL
03.2026 - Current
- Diagnosed and repaired automotive systems, ensuring compliance with safety standards.
- Conducted routine maintenance on vehicles, enhancing performance and reliability.
- Utilized diagnostic tools to identify issues, reducing repair time and improving customer satisfaction.
- Maintained a clean and organized workspace to maximize efficiency and ensure the safety of all technicians.
- Ensured adherence to safety standards by following proper procedures when using tools, equipment, or handling hazardous materials.
Unit Armorer and Squad Leader
U.S Army
Colorado Springs, CO
06.2010 - 01.2026
- Led and supervised 7-10 soldiers in high-pressure environments, ensuring mission success, safety, and team cohesion.
- Trained and mentored junior personnel in tactics, discipline, and professional development, resulting in improved team performance and readiness.
- Coordinated and executed complex operations, balancing mission objectives with risk management and resource allocation.
- Demonstrated decisive leadership under stress, adapting quickly to rapidly changing situations and environments.
- Maintained accountability of equipment valued at $2.5 million with zero loss during deployment and training operations.
- Fostered a culture of teamwork, resilience, and responsibility, enhancing overall unit morale and effectiveness.
- Delivered clear, concise communication to both superiors and subordinates, ensuring alignment across all levels of the chain of command.
- Recognized for leadership excellence through commendations and performance evaluations.
District Manager
Domino's Pizza
Kansas City, Missouri
09.2017 - 02.2020
- Ensured full compliance with operational standards and policies set by Domino’s and the franchise ownership.
- Oversaw all aspects of store operations, including inventory management, product ordering, staff scheduling, and team staffing.
- Led the recruitment, training, and professional development of General Managers, Assistant Managers, Delivery Drivers, and Customer Service Representatives.
- Fostered a workplace culture centered on exceptional customer service and operational excellence.
- Maintained high product quality standards to consistently meet or exceed customer expectations.
- Notable Achievements: Recognized as Most Improved General Manager of the Year in 2018 for outstanding performance and leadership. Contributed to the development and implementation of a pilot General Manager Training Program, enhancing leadership capabilities across multiple locations.
Automotive Technician
National Tire and Battery
Kansas City, Missouri
08.2012 - 01.2014
- Performed routine mechanical services including oil changes, tire balancing, and rotation, contributing to vehicle safety and performance.
- Proficient in operating hydraulic lifts, alignment racks, and various light machinery to support maintenance and repair operations.
- Diagnosed and resolved engine issues using advanced diagnostic tools and software, ensuring timely and effective repairs.
- Delivered high-quality customer service by addressing inquiries and concerns, while also overseeing facility closure and securing premises at the end of each shift.
Education
GED -
Longview Community College
Lee's Summit, MO02-2008
No Degree - Automotive Technology
Brunswick Community College
Bolivia, NC09-2027
Skills
- Scheduling
- Automotive repair
- IT Support
- Team Building
- Supply Ordering
- Inventory Management
- Computer Literacy (IT Support-Network Infrastructure)
- Vehicle maintenance
- Pneumatic systems
- Changing oil
- Hand and power tools
- Brake systems understanding
- Fluid exchanges
- Tire services
- Vehicle inspection
- Suspension systems
Interests
Automotive Sports, Gardening, Fishing
Timeline
General Service Technician
Pep Boys
03.2026 - Current
District Manager
Domino's Pizza
09.2017 - 02.2020
Automotive Technician
National Tire and Battery
08.2012 - 01.2014
Unit Armorer and Squad Leader
U.S Army
06.2010 - 01.2026
GED -
Longview Community College
No Degree - Automotive Technology
Brunswick Community College