Steven Pearce
Louisburg
Summary
Results-driven Account Manager with expertise in personnel management, security procedures, and strategic planning. Proven track record in enhancing operational efficiency and ensuring high standards in safety and security across multiple sites. Seeking to exit the private sector and transition into a more meaningful role within the NC Dept. of Adult Corrections, where my skills and education can be applied to help offenders reintegrate.
Overview
19
19
years of professional experience
Work History
Account Manager
Allied Universal Security Services
Raleigh, NC
10.2018 - Current
- Managed security operations for up to 18 sites at NC State Employees Credit Union to include: financial institutions, call centers, administrative offices, and data centers.
- Supervised up to 34 armed and unarmed security officers.
- Collaborated with the client to draft standard operational procedures and post orders tailored to the specific needs of each individual site.
- Conducted training for all armed and unarmed officers to prepare them to operate safely and efficiently at their assigned posts.
- Managed all aspects of the hiring process for prospective candidates to include: screening applications, conducting face-to-face interviews, initiating criminal background checks, procurement of uniforms and equipment, and scheduling for NC PPSB certification courses.
- Managed all scheduling and financial aspects of the account to include: maintaining site schedules and payroll, generating and submitting invoices for all sites, billing for special coverages when requested by the client, and submitting proposals for new permanent coverage requests.
- Conducted monthly site inspections and penetration tests to ensure the integrity of established security procedures, and officers at each location; submitted written reports to the client detailing all findings and actions taken.
- Provided direct support at client sites during periods of being understaffed.
- Currently transitioning over to the NC Dept. of Adult Corrections contract for Franklin, Nash and Central correctional institutions.
Loss Prevention Manager
Lowe's Home Improvement
Durham, NC
01.2018 - 10.2018
- Implemented loss prevention strategies to reduce overall shrink within the storefront.
- Analyzed inventory and sales data to determine potential problem areas, and departments where shrink was occurring.
- Controlled and monitored CCTV networks.
- Conducted investigations to expose internal theft of merchandise, inventory fraud, cash office, and cash register theft.
- Prepared reports for local law enforcement to assist in tracking down individuals for prosecution, and recovery of stolen merchandise.
- Assisted in the organization and execution of storewide inventories.
- Conducted training sessions for staff on loss prevention protocols, safety regulations, and Hazmat procedures.
Security Officer
Precision Operations Group
Raleigh, NC
01.2016 - 07.2017
- Provided security and courtesy officer services to various private, off-campus student housing communities for college students.
- Monitored facility access and enforced protocols to ensure a safe and secure environment.
- Conducted routine patrols of multiple properties and facilities to identify potential safety and security risks.
- Responded to resident calls for assistance.
- Responded to incidents, providing immediate assistance and coordinating with local law enforcement when necessary.
Sergeant of Security Operations
Inline Defense, LLC
Durham, NC
12.2014 - 01.2016
- Provided armed security and escorts for local high-end jewelry stores and industry executives.
- Drafted, implemented, and enforced company policies to include: uniform policies, standard operating procedures, uniform inspection checklists, and training checklists.
- Trained new security officers in procedures and report writing.
- Prepared and submitted security reports and assessments to upper-level management and corporate executives.
- Supervised up to 9 armed and unarmed security officers at any given time.
Towing Enforcement Agent
Pinnacle Towing
Raleigh, NC
06.2007 - 08.2014
- Enforced parking regulations on contracted private properties; impounded unauthorized and/or illegally parked vehicles.
- Submitted reports of impounded vehicles to local law enforcement.
- Provided occasional roadside assistance to motorists.
- Practiced frequent conflict resolution and de-escalation techniques.
Education
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, NC12-2017
Skills
- Personnel and schedule management
- Conflict resolution and de-escalation
- Administrative oversight
- Security procedures
- Strategic planning
- Report writing
- Data and cost analysis
- Customer service
- NC PPSB armed license
Timeline
Account Manager
Allied Universal Security Services
10.2018 - Current
Loss Prevention Manager
Lowe's Home Improvement
01.2018 - 10.2018
Security Officer
Precision Operations Group
01.2016 - 07.2017
Sergeant of Security Operations
Inline Defense, LLC
12.2014 - 01.2016
Towing Enforcement Agent
Pinnacle Towing
06.2007 - 08.2014
Bachelor of Science - Criminal Justice
North Carolina Central University