Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Steven Matroo

Garner

Summary

I have developed strong skills in fast-paced environment, focusing on customer service, data management and financial transactions. I have consistently implemented effective solutions to enhance customer satisfaction and operational efficiency, and I'm seeking to transition into new field where these skills can be effectively utilized.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Priority Care Ambulance
04.2025 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Dispatcher

Priority Care Ambulance
08.2023 - 04.2025
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of sixteen fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.

Emergency Medical Technician

Priority Care Ambulance
02.2023 - 08.2023
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.

Education

NCEMT-B Certification - Emergency Medicine

Wake Technical Community College
Raleigh, NC
02-2023

High School Diploma -

Garner Magnet High School
Garner, NC
06-2022

Skills

  • Data Entry
  • Office Administration
  • Time Management
  • Customer and Client Relations
  • Critical Thinking
  • Strong Problem Solver

Certification

  • EMT - Emergency Medical Technician
  • AHA/BLS CPR Certification
  • National TIM Training Certificate
  • McNeil and Co. Train the Trainer Emergency Vehicle Operations Course

Languages

English
Native or Bilingual

Timeline

Administrative Assistant

Priority Care Ambulance
04.2025 - Current

Dispatcher

Priority Care Ambulance
08.2023 - 04.2025

Emergency Medical Technician

Priority Care Ambulance
02.2023 - 08.2023

NCEMT-B Certification - Emergency Medicine

Wake Technical Community College

High School Diploma -

Garner Magnet High School

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Steven Matroo