Steven Kalakore
Mocksville
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
20
20
years of professional experience
2005
2005
years of post-secondary education
Work History
Manager
Walmart
Mount Airy
03.2023 - Current
- Managed daily store operations and ensured compliance with company policies.
- Supervised team members and provided training on customer service standards.
- Coordinated inventory management and maintained product availability on shelves.
- Monitored store performance and identified areas for process improvement.
- Scheduled staff shifts to optimize coverage during peak hours.
- Collaborated with departments to create promotional displays and marketing initiatives.
- Resolved customer complaints and ensured a positive shopping experience.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Car Salesperson
Keffer Kia
Mooresville
06.2021 - 03.2023
- Assisted customers in selecting vehicles that meet their needs and preferences.
- Conducted vehicle demonstrations to showcase features and benefits effectively.
- Managed customer inquiries and provided detailed product information promptly.
- Maintained knowledge of inventory to ensure accurate product availability information.
- Developed strong relationships with customers to enhance repeat business opportunities.
- Trained new sales staff on dealership processes and customer interaction techniques.
- Participated in marketing events to promote dealership offerings and attract potential buyers.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Conducted test drives for prospective buyers.
- Greeted customers and provided product information.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Provided follow-up customer service after a car sale was completed.
- Advised customers on financing options and warranties available for their purchase.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
- Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
Manager
Walmart
Concord
04.2014 - 05.2021
- Managed daily store operations and ensured compliance with company policies.
- Supervised team members and provided training on customer service standards.
- Coordinated inventory management and maintained product availability on shelves.
- Monitored store performance and identified areas for process improvement.
- Scheduled staff shifts to optimize coverage during peak hours.
- Resolved customer complaints and ensured a positive shopping experience.
- Collaborated with departments to create promotional displays and marketing initiatives.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Military
United States Marine Corps
Jacksonville
09.2005 - 09.2013
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Central Cabarrus High School
Concord, North CarolinaSkills
- Team management
- Customer service
- Inventory management
- Process improvement
- Compliance enforcement
- Relationship building
- Problem solving
- Time management
- Leadership development
- Employee training
- Performance evaluations
- Shift scheduling
- Coaching and mentoring
- Task delegation
- Regulatory compliance
- Product management
- Budget control
- Documentation and reporting
Languages
English
Full Professional
Timeline
Manager
Walmart
03.2023 - Current
Car Salesperson
Keffer Kia
06.2021 - 03.2023
Manager
Walmart
04.2014 - 05.2021
Military
United States Marine Corps
09.2005 - 09.2013
Central Cabarrus High School