Steven Hefner
Hickory
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work History
Store Associate
Walmart
Hickory
10.2024 - 12.2025
- Assisted customers with product inquiries and provided excellent service.
- Stocked shelves and maintained product displays for optimal presentation.
- Operated cash registers and processed transactions efficiently.
Lawn Care Foreman
All American Landscaping and Lawncare
Hickory
02.2021 - 11.2025
- Supervised lawn care teams to ensure high-quality service delivery.
- Coordinated daily schedules and work assignments for crew members.
- Trained new employees on equipment use and safety protocols.
Lead Meat Cutter
Texas Roadhouse
Hickory
01.2018 - 02.2022
- Supervised meat preparation and cutting processes to ensure quality standards.
- Trained team members on safe meat handling and cutting techniques.
- Managed inventory levels and ordered supplies to maintain stock availability.
Customer Service Representative
AT&T
Hickory
05.2015 - 02.2018
- Assisted customers with inquiries and provided product information.
- Handled customer complaints and resolved issues promptly.
- Processed orders and managed customer account updates efficiently.
Store Supervisor
Radio Shack Corporation
Hickory
08.2012 - 05.2015
- Supervised daily operations to ensure excellent customer service.
- Trained and mentored new employees in store procedures.
- Managed inventory levels and organized stockroom efficiently.
Education
Hickory High School
Hickory, NCSkills
- Customer service
- Inventory management
- Visual merchandising
- Cash handling
- Account management
- Bill handling and bill pay
- Time management
- Organization
Timeline
Store Associate
Walmart
10.2024 - 12.2025
Lawn Care Foreman
All American Landscaping and Lawncare
02.2021 - 11.2025
Lead Meat Cutter
Texas Roadhouse
01.2018 - 02.2022
Customer Service Representative
AT&T
05.2015 - 02.2018
Store Supervisor
Radio Shack Corporation
08.2012 - 05.2015
Hickory High School