Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Steven Dunk

Rutherfordton

Summary

Senior manager with expertise in strategic business planning and development. Proven leadership and communication skills enhance decision-making and problem-solving capabilities. Consistently achieved operational efficiency and increased team productivity through innovative management strategies.

Overview

18
18
years of professional experience

Work History

Senior Manager of Operational Excellence

Amerit Fleet / Amazon
01.2023 - Current
  • Directed operational strategies for Amazon account management and logistics optimization.
  • Oversaw team performance, ensuring adherence to company policies and operational standards while fostering accountability.
  • Managed overall service estimation, vendor, and invoice quality teams to achieve segment KPIs.
  • Collaborated with cross-functional teams to streamline processes and enhance service delivery.
  • Identified inefficiencies in current practices and recommended actionable plans for improvement.
  • Developed metrics and dashboards with analytics to drive efficiency and process enhancements.
  • Conducted invoice audits, generating insights for process modifications that upheld accounting best practices.
  • Engaged with stakeholders to facilitate purchase order billing, aligning cross-functional objectives and improving communication.
  • Directed a team of 15-25 direct and indirect reports, including Lead Service Advisors and Vendor Fleet Managers.

Sr. Continuous Improvement Manager

Amerit Fleet / Amazon
01.2021 - 01.2023
  • Works closely with the SR operations team to insure seamless processes Data Analysis / Project Managers both DOT, CI, SOM, AVP, GM for the Amazon segment.
  • New Project Management and execution. Working with all stakeholders within the segment to execute requests and ensure profitability to the account.
  • Identified gaps in process and led corrections through collaboration with project managers and SR operations managers.
  • Facilitated cross-departmental communication to align business needs and drive results.
  • Streamlined accounts receivable processes by facilitating parts procurement.
  • Creating actionable workflow for operations team. (Metrics Driven) Workorders.
  • Financial Corporate reporting review.
  • Improvement development- Identify performance issues with operations team. Continuous training to better the operations team (BDMs/VFM’s) in processing invoices as well as TMW simulations and training SOP creation.
  • Po-issues processing. Identify gaps in team processing and train to avoid future downstream delay and rejections.
  • Workforce process- Compile and manage operations work stream files. Identifying high performing team members as well as low performers. Offering training and insight into improvements to regional general managers and their employees.
  • Maintained all DOT and BIT compliance for the entire Amazon account.
  • Accountable for suppliers’ compliance with the current work order agreed upon by both Amazon and Amerit.
  • Coordinate and optimize data flow with Amazon, DSPs, FMCs, and JJKELLER.
  • Develop reporting to cut down time on failed DOT/BITS as well as Monitor Vehicles that are grounded and active due to failed DOT inspections and or BIT inspections.
  • Track and hold operations teams accountable to SLA’s agreed upon on work order with Amazon and Amerit.
  • Holds relationship as liaison to both FMCs, Amazon, and Operations to ensure processes are followed and correctly addressed/actioned when issues arise.
  • Managed over 20 million in revenue and processed over 9 million in rejections by ensuring accountability and correct work stream processes within operations teams.
  • Led team in successfully reducing outstanding invoices by incorporating new strategies and processes that had not been utilized.
  • Subject matter expert for all tasks delegated to direct reports; provides continuous coaching/training to direct reports to acclimate team members to evolving roles/responsibilities, providing tools and resources to aid in work performed; created a library of resources for reference, updating to maintain 'fresh' information as data becomes available; broken down by client.
  • Tracking and reporting all open matters pending action/update from field employees related to outstanding invoices for work performed by technicians, organizing accountability calls to secure details required to take further action.
  • Amazon Account

Regional Team Lead

Amerit Fleet / Amazon
01.2020 - 01.2021
  • Managing 18 operations employees (9 Vendor Fleet Managers, 9 Business Development Managers) and overseeing fleet operations in 14 states, with a total of 179 Amazon distribution centers and 40,000 light and heavy-duty delivery units.
  • Liaised between field and operations teams, improving communication among 4 Regional Fleet Managers, 15 Fleet Managers, and over 60 Technicians.
  • Implemented process improvements for field staff, eliminated bottlenecks, and identified process gaps to increase DSP satisfaction.
  • Establishing invoice processing SOP to ensure vendor metrics are met and operations and accounting have standardized procedures.
  • Forecasting fleet repairs and DOT/PM compliance services.
  • Developing employee performance by utilizing a positive coaching style based on company values.
  • Increased distribution center customer service scores across the region by 60% within 6 months.
  • Managed operations reporting to track fleet metrics, identify cost-saving opportunities, and prioritize workloads for national reporting.
  • Negotiated service rates with regional vendors, achieving cost savings and aligning vendor services with operational needs.
  • Amazon Account

General Sales Manager

Ford Motor Company
Horseheads
01.2018 - 01.2020
  • Managed 25-45 sales consultants and 8 F&I Directors while maintaining 15 million in financial contracts monthly.
  • Monitored and reported 25% year-over-year increase in sales results.
  • Developed advertising programs for 16 locations, using targeted sales campaigns to improve floor flow and increase revenue, through dealer website design, in store events, radio advertising, commercial advertising, social media, and customer follow up processes.
  • Worked with Service Directors to design and create service plans and customer retention programs through oil change programs, targeted profitability programs, and customer return (sales or service).
  • Tracked and planned rotation of inventory for 10 locations, emphasizing a reduction in unit days to purchase and new car floor plan costs.
  • Evaluated and tracked customer requests to manage new car builds and used car purchases at auction.
  • Established sales goals by analyzing data on past performance and projecting future performance with improvement initiatives in place.
  • Completed appraisals of used cars along with running live auctions for the dealership.
  • Enhanced penetration performance by focusing on effective customer communication and sales techniques.
  • Coached the F&I Team to achieve penetration goals and retain a $2,500 per unit back-end profitability across the network of the east coast.
  • Established processes to increase manufacturer’s CSI survey score by 15% by focusing on consistent customer care.
  • Improved social media ratings from 3.0 to 4.5 stars.
  • Improved culture and team processes driving high employee retention.
  • Developed a training program to expedite mastery in product knowledge and effective sales techniques and promote process alignment amongst all representatives.

Fleet Coordinator / Supply Chain Lead

Repsol Oil & Gas
Horseheads
01.2016 - 01.2018
  • Oversaw operations of 200-truck fleet, managing recruitment of new drivers and procurement of replacement vehicles to ensure fleet readiness.
  • Tracked and controlled driver spending on fuel and maintenance, optimizing budget allocation for operational efficiency.
  • Managed replacement and maintenance for entire fleet.
  • Established standards for tire replacements and vehicle maintenance with consistent vendors to reduce costs and improve service quality.
  • Negotiated costs with vendors for repairs and services.
  • Established bid process to negotiate supply chain contracts on '8 million and below' with vendors, creating a yearly $300K reduction in capital cost.

Financial Services Business Manager

Ferrario Auto Team (Ford Dealership)
Horseheads
01.2012 - 01.2016
  • Achieved master certification in Ford financial services management to enhance expertise.
  • Achieved $6K monthly savings by initiating 100% electronic contracting for faster dealership funding.
  • Analyzed credit reports and coordinated with banks to secure funding for special finance cases.
  • Managed 10 sales consultants while maintaining 3 million in financial contracts monthly.
  • Oversaw scheduling, hours, and commission payments for sales consultants to ensure accurate compensation.
  • Improved customer service scores by 48% by changing financial processes.
  • Provided training for all new sales consultants.
  • Managed reporting and claims for store incentives to maximize financial benefits.

Lead Sales Consultant

Ferrario Auto Team
Horseheads
01.2008 - 01.2012
  • Led sales consultant team to achieve profitability of $3500 to $4500 per unit front end.
  • Generated yearly company profit exceeding $650K through strategic sales initiatives.
  • Trained new sales consultants to enhance product knowledge and sales techniques.
  • Achieved certification in Ford Credit technology to enhance sales processes.
  • Completed certification in Ford internet sales to boost online sales skills.
  • Level 3 master certification in Ford Sales.

Education

High School Diploma -

Elkland Area High School
Elkland, PA
01.2007

Skills

  • Logistics management
  • Fleet optimization
  • Supply chain management
  • Fleet management experience
  • Fleet performance
  • Fleet compliance
  • Fleet standards
  • Logistics software
  • Data analytics
  • Digital transformation
  • Operational improvement
  • Workflow efficiency
  • KPI development
  • Financial systems
  • Automotive finance
  • Credit risk management
  • Finance strategy
  • Supplier management
  • Supplier negotiation
  • Market trends
  • Commercial vehicles
  • Vehicle sourcing
  • Vehicle maintenance
  • Product development
  • Certification management
  • Leadership development
  • Cross-functional leadership
  • Stakeholder engagement
  • Quality assurance
  • Business strategy
  • Competitive analysis
  • Workforce planning
  • Talent development
  • Lean methodologies
  • Agile methodologies
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Outlook
  • XRM System Program
  • Articulate Presentation Systems
  • Employee evaluations
  • Critical thinking
  • Interdepartmental communication
  • Agile methodologies

References

  • Mandy Maynard- Strategic Operations Executive (413)-530-6626
  • Sheldon Lillico- CEO Repsol Oil & Gas (607)426-1425
  • Don Ferrario - Ford Partner (607) 738-2776

Timeline

Senior Manager of Operational Excellence

Amerit Fleet / Amazon
01.2023 - Current

Sr. Continuous Improvement Manager

Amerit Fleet / Amazon
01.2021 - 01.2023

Regional Team Lead

Amerit Fleet / Amazon
01.2020 - 01.2021

General Sales Manager

Ford Motor Company
01.2018 - 01.2020

Fleet Coordinator / Supply Chain Lead

Repsol Oil & Gas
01.2016 - 01.2018

Financial Services Business Manager

Ferrario Auto Team (Ford Dealership)
01.2012 - 01.2016

Lead Sales Consultant

Ferrario Auto Team
01.2008 - 01.2012

High School Diploma -

Elkland Area High School
Steven Dunk