Steven Collins
Sanford
Summary
Dynamic Shift Supervisor with proven expertise in team leadership and employee training. Skilled in conflict resolution and inventory control, driving continuous improvement for enhanced operational efficiency.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Sanford, NC
09.2022 - Current
- Promoted into my role.
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored new baristas on beverage preparation and customer service techniques.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Resolved customer complaints efficiently, maintaining high satisfaction rates and loyalty.
Merchandising/Sales Manager
American Eagle
Concord, NC
06.2022 - 09.2022
- Led sales team to consistently exceed monthly targets through effective training and motivation strategies.
- Mentored junior sales staff, fostering professional development and enhancing team performance metrics.
- Conducted regular performance reviews, providing constructive feedback to drive individual and team success.
Operations Manager
Buckle
Concord, NC
11.2021 - 06.2022
- Streamlined daily operations to enhance workflow efficiency and team productivity.
- Implemented inventory management systems to optimize stock levels and reduce discrepancies.
- Trained and mentored junior staff on operational best practices and safety protocols.
- Established quality control measures, enhancing customer satisfaction through improved product consistency.
Shipment/Warehouse Worker
Amazon
Charlotte, NC
07.2021 - 11.2021
- Selected and packed customer orders accurately, ensuring timely dispatch.
- Collaborated with team members to optimize workflow and improve operational efficiency.
Receiving/Replenishment Team Member
Walmart
Fort Smith, AR
02.2021 - 06.2021
- Coordinated inventory replenishment to maintain stock levels and optimize product availability.
- Streamlined restocking procedures, reducing time spent on inventory tasks.
- Collaborated with team members to efficiently organize merchandise on shelves and displays.
Geospatial Intelligence Imagery Analyst
US Army
04.2019 - 01.2021
- Analyzed multi-source imagery to support mission planning and operational decision-making.
- Utilized geospatial software tools for data visualization and map production.
- Collaborated with cross-functional teams to integrate intelligence findings into actionable reports.
- Conducted quality control assessments on geospatial data to ensure accuracy and reliability.
Education
High School Diploma -
Overhills High School
Spring Lake, NC06-2018
Skills
- Cash handling
- Employee training
- Staff management
- Customer-oriented
- Inventory control and record keeping
- Conflict resolution techniques
- Policy enforcement
- Continuous improvement
- Team leadership
- Problem-solving
- Positive attitude
- Team motivation
Timeline
Shift Supervisor
Starbucks
09.2022 - Current
Merchandising/Sales Manager
American Eagle
06.2022 - 09.2022
Operations Manager
Buckle
11.2021 - 06.2022
Shipment/Warehouse Worker
Amazon
07.2021 - 11.2021
Receiving/Replenishment Team Member
Walmart
02.2021 - 06.2021
Geospatial Intelligence Imagery Analyst
US Army
04.2019 - 01.2021
High School Diploma -
Overhills High School