Steven Brown
Robersonville
Summary
Dynamic sales professional with extensive experience at Farmers Home Furniture, excelling in customer relationship management and product knowledge. Proven track record of enhancing customer satisfaction through consultative sales techniques and technical troubleshooting. Committed to fostering long-term client relationships and consistently exceeding sales targets.
Experienced with building strong client relationships and closing sales. Utilizes deep product knowledge to provide tailored solutions that address customer needs. Track record of consistently achieving sales targets and contributing to team success through effective communication and negotiation skills.
Overview
15
15
years of professional experience
Work History
Sales Consultant
Farmers Home Furniture
03.2016 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Sales Associate
Schewels Furniture
05.2011 - 03.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Technical Support Representative
Infonxx
06.2010 - 06.2011
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
No Degree - Journalism And Mass Communication
North Carolina A&T State University
Greensboro, NC06-2007
Skills
- Product knowledge
- Sales forecasting
- Customer relationship management
- Technical troubleshooting
Timeline
Sales Consultant
Farmers Home Furniture
03.2016 - Current
Sales Associate
Schewels Furniture
05.2011 - 03.2014
Technical Support Representative
Infonxx
06.2010 - 06.2011
No Degree - Journalism And Mass Communication
North Carolina A&T State University
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