STEVEN BAILEY
Charlotte,NC
Summary
I am a service-driven business professional with a passion for solving complex problems. I come with a strong foundation in MS Excel, Power BI, SQL Database, Tableau and Python using the software to extract, clean, analyze datasets. My commitment to professional development allows me to stay on top of emerging trends and technology used in data analytics. Always motivated, a team-player with a “We Win” attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Campus Coordinator Harper Campus
Central Piedmont Community College
08.2020 - Current
- Audit in excess of 200 client accounts monthly, to ensure compliance with federal and state regulations
- Educate complicated federal and state compliance regulations in a clear and concise manner
- Collect and clean large data sets for analysis to aid in outreach efforts and drive process efficiencies
- Establish strategies for effective delivery of financial aid workshops and outreach efforts to support retention and recruitment
- Collaborate with recruiters to increase client enrollment by increasing awareness of available funding resources
- Certify applicant eligibility for federal and state grants
- Establish and maintain collaborative relationships with government agencies, local business and high school guidance counselors.
- Identified opportunities for collaboration across departments resulting in enhanced overall performance.
- Promoted a culture of sustainability on campus through educational workshops, events, and campaigns.
- Improved student retention rates by providing support services, resources, and mentorship.
- Facilitated communication between administration, faculty, staff, students, parents, alumni, donors ensuring transparency in all aspects of the institution''s operations.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Organized professional development opportunities tailored specifically to address individual needs among staff members.
- Developed comprehensive orientation programs for new students to ease their transition into college life.
First Year Experience Coordinator Central Campus
Central Piedmont Community College
10.2016 - 08.2020
- Collaborate with recruiters to increase client enrollment, increasing awareness of available funding resources
- Certify applicant eligibility for federal and state grants
- Establish and maintain collaborative relationships with government agencies, local business and high school guidance counselors.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized databases and updating records accurately.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Technical Support & Customer Care
Verizon Wireless
07.2014 - 10.2016
- Deliver innovative, individualized wireless solutions with a diverse customer base
- Consistently provide solutions to complicated customer accounts and device related troubleshooting and technical support
- Evaluate wireless needs and recommend appropriate products and services as solutions
- Participated in client level enhancement rollouts ensuring seamless implementation of new products and services.
Human Resource Specialist (Contract)
Aon Hewitt
08.2013 - 02.2014
- Participated in client level enhancement rollouts ensuring seamless implementation of new product and services
- Completed Payroll and leave of Absence reports
- Demonstrated knowledge of Lotus Notes, CS Pro, Reference Database and Call Guides
- Utilized HRIS systems to manage employee job data, and health benefits.
- Assisted with writing job postings and job descriptions for boards.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Education
Bachelor of Business Management -
Mount Vernon Nazarene University
Data Analytics Certificate -
Google Data Analytics Professional Certification
Data Analyst Program -
Carolina Softech & Goodwill University
Scrum Master Certification -
Learn Quest
Certificate of Completion - Workday Basic Series
Coursera
Skills
- Strong organizational and analytical skills
- Functional knowledge of Microsoft Power BI, Python and SQL Programming, and Microsoft Office
- Demonstrated advance-level proficiency with integrated database systems and Federal financial aid software
- Possess excellent verbal, written and interpersonal communication skills
- Database management
- Collaboration
- Outreach and Public Speaking
- Critical Thinking and Innovation
- Accuracy
- Data Visualization: Power BI, Microsoft Excel, Tableau
- Quality Assurance Testing
- Jira
- Selenium
- Attention to Detail
- Adaptability and Flexibility
Timeline
Campus Coordinator Harper Campus
Central Piedmont Community College
08.2020 - Current
First Year Experience Coordinator Central Campus
Central Piedmont Community College
10.2016 - 08.2020
Technical Support & Customer Care
Verizon Wireless
07.2014 - 10.2016
Human Resource Specialist (Contract)
Aon Hewitt
08.2013 - 02.2014
Bachelor of Business Management -
Mount Vernon Nazarene University
Data Analytics Certificate -
Google Data Analytics Professional Certification
Data Analyst Program -
Carolina Softech & Goodwill University
Scrum Master Certification -
Learn Quest
Certificate of Completion - Workday Basic Series
Coursera
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