Summary
Work History
Education
Skills
Timeline
Generic

Steven Abbacchi

Holly Springs

Summary

  • Law enforcement professional with 10 years of experience. Patrolled assigned district(s) within the corporate limits to deter illegal activities; protected and preserved the safety and security of individuals, buildings, neighborhoods, and district(s).
  • Appeared in municipal, county and district courts to offer credible testimony relative to the investigation and charging of individuals with criminal and non-criminal offenses.
  • Prepared a variety of routine and non-routine reports and records necessary information for the reporting of daily activities, reporting of specific criminal and non-criminal incidents.
  • Secured and protected crime scenes by establishing boundaries, detaining victims, suspects and witnesses, locating and identifying evidence and briefing investigators upon their arrival.
  • Gathered preliminary investigation information as a first responder to crime scenes; participated in multi-jurisdictional intelligence gathering andsuppression operations.
  • Coordinated with outside law enforcement jurisdictions and agencies necessary for the continuing investigation of cases, suspects, and/or to gather criminal intelligence data.
  • Communicated with court officials, social workers, and agencies etc., in the filing of charges, the deferral of sentencing, the placement of juveniles in alternatives, the Children’s Code

• Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs.

• Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Work History

Automotive Technician

Leith Chrysler Jeep
Raleigh, NC
2019 - 2024
  • Diagnosed and repaired mechanical issues on various Chrysler and Jeep models.
  • Conducted routine maintenance services, ensuring vehicle safety and performance standards.
  • Utilized diagnostic tools to identify electronic system malfunctions effectively.
  • Collaborated with team members to streamline service workflows and improve customer satisfaction.

Service Advisor

Leith Chrysler Jeep
Raleigh, NC
2019 - 2024
  • Assisted customers in understanding vehicle features and service options.
  • Managed appointment scheduling to optimize service department efficiency.
  • Coordinated communication between technicians and customers regarding service updates.
  • Provided accurate estimates for repair costs and timeframes based on diagnostics.

Automotive Technician

Westgate / Leith Kia
Wake Forest, NC
2016 - 2019
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

Pet Crematorium Operator

Faithful Friends Cremation Service
Raleigh, NC
2013 - 2016
  • Operated cremation equipment safely and efficiently.
  • Maintained accurate records of cremation services and procedures.
  • Assisted families with pet memorialization options compassionately.
  • Ensured compliance with local regulations and safety standards.

Telecommunications Operator

Town of Louisburg
Louisburg, NC
2012 - 2013
  • Provided life-saving assistance through timely delivery of pre-arrival instructions to callers in medical emergencies.
  • Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
  • Collaborated with law enforcement agencies for coordinated response efforts during criminal incidents or investigations.
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate services.
  • Utilized advanced computer-aided dispatch systems for accurate call processing and information dissemination to responding units.
  • Supported fellow operators during peak call periods, ensuring seamless service delivery to all callers in need of assistance.
  • Enhanced communication between first responders and the public by providing clear, concise information during high-stress situations.

Service Manager

Jiffy Lube
Raleigh, NC
2011 - 2013
  • Maintained detailed records of repairs, services, and parts inventory for accurate tracking.
  • Assisted in training junior technicians on best practices and standard operating procedures.
  • Implemented quality control measures to enhance repair accuracy and reduce rework rates.
  • Stayed updated on industry trends and manufacturer specifications to provide informed recommendations.

Police Officer

Town of Micro
Micro, NC
2009 - 2011
  • Patrolled assigned areas to ensure public safety and deter criminal activity.
  • Conducted routine traffic stops, issuing citations for violations and educating drivers on laws.
  • Responded to emergency calls, providing timely assistance and coordinating with first responders.
  • Investigated incidents, collecting evidence and interviewing witnesses to support case development.

Police Officer

Town Of Smithfield
Smithfield, NC
2003 - 2008
  • Patrolled assigned areas to ensure public safety and deter criminal activity.
  • Conducted routine traffic stops, issuing citations for violations and educating drivers on laws.
  • Responded to emergency calls, providing timely assistance and coordinating with first responders.
  • Investigated incidents, collecting evidence and interviewing witnesses to support case development.
  • Prepared detailed reports documenting incidents, arrests, and community interactions for legal processes.
  • Trained new officers on departmental policies, procedures, and effective communication strategies.
  • Participated in ongoing professional development to stay current with law enforcement practices and technologies.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.

Education

Basic Law Enforcement Training - Law Enforcement

Wake Technical Community College
Raleigh, NC
05.2011

GED -

Wake Technical Community College
Raleigh, NC
05.1996

High School Diploma -

Garner Senior High
Garner, NC
05.1993

Skills

  • Report writing
  • Integrity and honesty
  • Conflict de-escalation
  • De-escalation techniques
  • Patience and empathy
  • Criminal investigations
  • Human relations
  • Officer training
  • Self-defense techniques
  • Criminal law
  • Emergency response

Timeline

Automotive Technician

Leith Chrysler Jeep
2019 - 2024

Service Advisor

Leith Chrysler Jeep
2019 - 2024

Automotive Technician

Westgate / Leith Kia
2016 - 2019

Pet Crematorium Operator

Faithful Friends Cremation Service
2013 - 2016

Telecommunications Operator

Town of Louisburg
2012 - 2013

Service Manager

Jiffy Lube
2011 - 2013

Police Officer

Town of Micro
2009 - 2011

Police Officer

Town Of Smithfield
2003 - 2008

Basic Law Enforcement Training - Law Enforcement

Wake Technical Community College

GED -

Wake Technical Community College

High School Diploma -

Garner Senior High
Steven Abbacchi