Steve Xiong
3728 Atlas Drive Charlotte,North Carolina
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Work Director/Senior Imaging Specialist
Iron Mountain
04.2024 - Current
- Same tasks as previous role.
- Delegate assignments and responsibilities to team.
- Monitor system performance regularly, identifying opportunities for optimization or enhancement.
- Collaborate with team members to optimize workflows, resulting in more efficient processes across the department.
- Support management through thorough reporting on key performance metrics related to operations processing activities.
- Assist in the development of new procedures, leading to improved overall operational efficiency.
Utility Clerk/Operations Processor
Wells Fargo
3 2021 - 12.2023
- Same tasks as previous role.
- Maintain and update job aids using Microsoft Excel and OneNote.
- Perform regular quality control on team production.
- Assist with scheduling and coordinating meetings with onsite and offshore team members.
- Serve as a reliable point of contact for both internal staff members and external partners related to utility services matters.
Operations Clerk 3
Wells Fargo
9 2019 - 3 2021
- Same tasks as previous role.
- Research alternatives in improving work procedures.
- Monitor workflow in EFW daily to exceed expectations.
- Provide training and support to new hires, contributing to a cohesive and knowledgeable team environment.
- Support leadership in answering escalated questions.
Operations Clerk 2
Wells Fargo
12.2018 - 9 2019
- Process, research, review and verify accuracy of Wells Fargo customer documents using DIPR, Hogan and EFW.
- Capture images of customer documents using SQN.
- Process and scan files into electronic databases using Encapture client.
Contractor
Randstad - Wells Fargo
07.2018 - 12.2018
- Process, research, review and verify accuracy of Wells Fargo customer documents using DIPR and Hogan.
- Capture images of customer documents using SQN.
Seasonal Data Entry Clerk
Manpower at JPMC
04.2018 - 06.2018
- Input tax information data into computer software system.
- Assisted mail clerks in opening, sorting and processing mail.
Digital Programs Aid
University of North Carolina at Charlotte's J. Murrey Atkins Library
01.2014 - 12.2016
- Digitized and edited Charlotte, North Carolina region oral history interviews to WAV/MP3 format using recording audio software for UNCC’s New South Voices website.
- Edited oral history interview transcripts accordingly to Baylor University guide.
- Quality controlled digital and physical J. Murrey Atkins Library's Rare Books and Manuscripts collections and University Archives.
- Converted and uploaded scanned images of the books and manuscripts to editable word, text and output formats for the Digital Collections page using Contentdm Project Client.
Education
Bachelor of Arts -
University of North Carolina At Charlotte
Charlotte, North Carolina 08.2012 - 05.2015
Associate of Arts -
Central Piedmont Community College
Charlotte, North Carolina 08.2007 - 05.2012
Skills
Adobe Illustrator Adobe Photoshop
Basic HTML/CSS
Basic PC hardware repair
Photo, Video & Sound editing
Microsoft Word
Microsoft Excel
Microsoft OneNote
Timeline
Work Director/Senior Imaging Specialist
Iron Mountain
04.2024 - Current
Operations Clerk 2
Wells Fargo
12.2018 - 9 2019
Contractor
Randstad - Wells Fargo
07.2018 - 12.2018
Seasonal Data Entry Clerk
Manpower at JPMC
04.2018 - 06.2018
Digital Programs Aid
University of North Carolina at Charlotte's J. Murrey Atkins Library
01.2014 - 12.2016
Bachelor of Arts -
University of North Carolina At Charlotte
08.2012 - 05.2015
Associate of Arts -
Central Piedmont Community College
08.2007 - 05.2012
Utility Clerk/Operations Processor
Wells Fargo
3 2021 - 12.2023
Operations Clerk 3
Wells Fargo
9 2019 - 3 2021
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