Steve Staton
Marion
Summary
Dynamic Product Analyses Team Leader at Continental Automotive with a proven track record in quality assurance and process improvement. Expert in data analysis and root cause analysis, driving significant enhancements in product quality. Adept at fostering collaboration and resolving customer complaints, ensuring compliance with regulatory standards while leading high-performing teams.
Overview
30
30
years of professional experience
Work History
Product Analyses Team Leader
Continental Automotive
Morganton
07.1994 - 11.2024
- Drafted reports summarizing results of inspections, testing, and other quality assurance activities.
- Evaluated existing processes and procedures for effectiveness and identified opportunities for improvement.
- Analyzed production data to identify trends and determine potential areas of improvement.
- Maintained documentation of all quality assurance activities conducted.
- Prepared monthly status reports detailing progress towards meeting goals.
- Created inspection criteria documents for use by other departments within the organization.
- Provided leadership and guidance to a team of Quality Specialists, ensuring that quality standards were met.
- Conducted internal audits to assess compliance with established policies and procedures.
- Collaborated with cross-functional teams to ensure product safety and reliability.
- Investigated customer complaints involving defective products or services.
- Monitored supplier performance to ensure adherence to quality standards.
- Implemented corrective action plans to address customer complaints or issues identified during inspections or tests.
- Worked closely with suppliers to resolve any issues related to product quality.
- Ensured compliance with applicable regulatory requirements.
- Performed root cause analysis on non-conforming materials or products.
- Managed team of technicians and inspectors to ensure adherence to product requirements.
- Coordinated with cross-functional teams to ensure product compliance with quality standards and customer requirements.
- Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
- Ensured compliance with environmental, health, and safety regulations, minimizing risks and promoting a safe workplace.
- Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
- Fostered a team-oriented environment, encouraging collaboration and knowledge sharing among quality and production staff.
- Facilitated root cause analysis and implemented preventive measures to reduce product defects and improve quality.
- Managed customer complaints, ensuring timely resolution and implementing changes to prevent recurrence.
- Trained and developed employees in effort to contribute to overall professional growth.
- Developed and maintained quality documentation, including quality manuals, procedures, and records.
- Decided which products were defective and which ones were right.
- Troubleshot product issues and fixed problems.
- Supervised and guided inspectors, technicians, and other staff.
- Fielded customer complaints and rectified service issues.
Education
Associate of Science - Electronics And Electrical Technology
McDowell Community College
Marion NC06-1998
Skills
- Quality assurance
- Data analysis
- Process improvement
- Regulatory compliance
- Root cause analysis
- Internal auditing
- Team leadership
- Customer complaint resolution
- Employee training
- Cross-functional collaboration
- Performance monitoring
- Team assessment
- Analytical thinking
- Expectation setting
- Performance evaluations
- Complaint resolution
- Overseeing daily activities
- Workflow management
- Safety
- Problem-solving
- Leading team meetings
- Employee evaluation
References
References available upon request.
Timeline
Product Analyses Team Leader
Continental Automotive
07.1994 - 11.2024
Associate of Science - Electronics And Electrical Technology
McDowell Community College
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