Steve Hatley
Raeford,NC
Summary
Dynamic IT Specialist that is adept at troubleshooting and diagnostics. Enhanced network security through effective risk assessments and system upgrades. Self-motivated and goal-oriented, I streamline operations and deliver exceptional application support, driving team performance and business success.
Overview
7
7
years of professional experience
Work History
IT Specialist
Hatley and Flowers Law Firm
10.2025 - Current
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Assisted in development of system security protocols.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security countermeasures.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Contractor
K & J Contracting
03.2022 - 11.2023
- Worked closely with general contractor on completion of punchlist tasks.
- Tracked attendance and submitted work logs every day.
- Devised and implemented processes and procedures to streamline operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Construction Worker
Steve Hatley
01.2019 - 08.2022
- Gathered and disposed of worksite debris to remove safety hazards.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Loaded and unloaded materials onto trucks and trailers.
- Installed drywall, siding and other structural components.
Education
Bachelor of Science - Cyber Security
Capitol Technology University
Laurel, MD05-2025
Associate of Science - Cyber Security
Forsyth Technical Community College
Winston-Salem, NC12-2022
Skills
- Technical issue analysis
- Application support
- Debugging
- Technical reporting
- Troubleshooting and Diagnostics
- System upgrades
- Network administration
- Penetration testing
- Security risk assessment
- Ethical hacking
- Disaster recovery
- Reporting and documentation
Timeline
IT Specialist
Hatley and Flowers Law Firm
10.2025 - Current
Contractor
K & J Contracting
03.2022 - 11.2023
Construction Worker
Steve Hatley
01.2019 - 08.2022
Bachelor of Science - Cyber Security
Capitol Technology University
Associate of Science - Cyber Security
Forsyth Technical Community College