Steve Duncan
Ahoskie
Summary
Capable technician experienced in endpoint management, end-user support, server administration, and hardware maintenance. Aided by experience in working with other departments to ensure a synchronized workflow. Excelling at resolving complex technical issues in a multi-platform client/server IT environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Roanoke Chowan Community Health Center
Ahoskie
03.2022 - Current
- Provided technical support for hardware and software issues for end-users.
- Documented troubleshooting steps in the ticketing system for future reference.
- Managed inventory of IT equipment such as laptops, printers, and routers.
- Created user accounts and managed access privileges on networked systems, servers, and Active Directory.
- Assisted in the training of lower-tier Help Desk employees.
Sales Associate
Brinkley's Hardware
Gates
10.2020 - 02.2022
- Managed inventory, assisted customers, operated point-of-sale systems, and completed maintenance of small engines.
Stocker
Family Foods
Gates
08.2017 - 10.2020
- Organized backroom inventory, stocked shelves with merchandise, and trained new employees on workplace procedures.
Education
Associate of Applied Science - Information Technology - Support And Services
Roanoke Chowan Community College
Ahoskie, NC05-2025
High School Diploma -
Gates County High School
Gates05-2020
Skills
- DNS and DHCP management
- File and Printer server management
- Windows and VMware server management
- Diagnosing technical problems
- Resolving complex network problems
- Troubleshooting Cisco switch ports and routing
- Active Directory management
- Improving network performance
- Customer service
- Collaborative teamwork
- Server administration
- Inventory management
Certification
- Information Technology - Basic
- Microsoft Excel Spreadsheets - 2016
Timeline
IT Help Desk Technician
Roanoke Chowan Community Health Center
03.2022 - Current
Sales Associate
Brinkley's Hardware
10.2020 - 02.2022
Stocker
Family Foods
08.2017 - 10.2020
Associate of Applied Science - Information Technology - Support And Services
Roanoke Chowan Community College
High School Diploma -
Gates County High School
Similar Profiles
Jasmine CousinJasmine Cousin
Patient Account Representative at Roanoke Chowan Community Health CenterPatient Account Representative at Roanoke Chowan Community Health Center
Dashia SpellmanDashia Spellman
Medical Scribe at Roanoke Chowan Community Health CenterMedical Scribe at Roanoke Chowan Community Health Center
Brittany VinsonBrittany Vinson
Patient Account Representative at Roanoke Chowan Community Health CenterPatient Account Representative at Roanoke Chowan Community Health Center
Brittany DrewBrittany Drew
Travel MRI Technologist at Trident Medical CenterTravel MRI Technologist at Trident Medical Center
Dr. Jeffrey Leontà WilsonDr. Jeffrey Leontà Wilson
Assistant Principal at Hertford County High SchoolAssistant Principal at Hertford County High School