Steve Duncan
Ahoskie
Summary
Capable technician experienced in endpoint management, end-user support, server administration, and hardware maintenance. Aided by experience in working with other departments to ensure a synchronized workflow. Excelling at resolving complex technical issues in a multi-platform client/server IT environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Roanoke Chowan Community Health Center
Ahoskie
03.2022 - Current
- Provided technical support for hardware and software issues for end-users.
- Documented troubleshooting steps in the ticketing system for future reference.
- Managed inventory of IT equipment such as laptops, printers, and routers.
- Created user accounts and managed access privileges on networked systems, servers, and Active Directory.
- Assisted in the training of lower-tier Help Desk employees.
Sales Associate
Brinkley's Hardware
Gates
10.2020 - 02.2022
- Managed inventory, assisted customers, operated point-of-sale systems, and completed maintenance of small engines.
Stocker
Family Foods
Gates
08.2017 - 10.2020
- Organized backroom inventory, stocked shelves with merchandise, and trained new employees on workplace procedures.
Education
Associate of Applied Science - Information Technology - Support And Services
Roanoke Chowan Community College
Ahoskie, NC05-2025
High School Diploma -
Gates County High School
Gates05-2020
Skills
- DNS and DHCP management
- File and Printer server management
- Windows and VMware server management
- Diagnosing technical problems
- Resolving complex network problems
- Troubleshooting Cisco switch ports and routing
- Active Directory management
- Improving network performance
- Customer service
- Collaborative teamwork
- Server administration
- Inventory management
Certification
- Information Technology - Basic
- Microsoft Excel Spreadsheets - 2016
Timeline
IT Help Desk Technician
Roanoke Chowan Community Health Center
03.2022 - Current
Sales Associate
Brinkley's Hardware
10.2020 - 02.2022
Stocker
Family Foods
08.2017 - 10.2020
Associate of Applied Science - Information Technology - Support And Services
Roanoke Chowan Community College
High School Diploma -
Gates County High School
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