Steve Campbell
Kings Mountain,NC
Summary
With over 25 years of expertise, notably but not limited to, Jones and Sons Enterprises, INC, I've excelled in diesel engine diagnostics and repairs, significantly enhancing fleet repair efficiency and safety compliance. My knowledge of this industry has lead to high skills in the leadership in training teams and fostering a culture of continuous improvement has solidified my reputation for excellence and reliability in the class 8 and medium duty diesel repair industry along with some knowledge in the automotive repair as well. I have the will along with the drive to see the company as well as the team around me excel to the highest potential by doing my part in the environment around me to succeed.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shop Manager
Jones and Sons Enterprises, INC
05.2023 - Current
- Conducted regular audits for accurate parts inventory and minimizing overstock and or shortages.
- Developed training programs for staff to improve service quality and team cohesion.
- Enhanced customer loyalty by introducing personalized service initiatives.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
- Managed budgeting and financial planning, maintaining healthy cash flow.
Shop Fleet Manager
Berry's Container Services
12.2018 - 05.2023
- Mentored diverse staff of different level of technicians of training and growth and improved team performance while maintaining a safe but productive work environment.
- Negotiated with different parts suppliers to achieve significant savings on parts inventory that allow to stay within budget allotments..
- Established clear performance metrics for team members to drive accountability for all actions.
- Implemented training programs for a diverse team of technicians for improved compliance with safety regulations along with furthering the education of different types of repairs.
- Developed and maintained documentation for all fleet operations to meet all federal dot specified regulatory standards.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks to be completed within specific timeframes.
- Positively interacted with drivers, upper management and technicians, which helped improve overall communication company wide.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors to obtain best options available for repairs and inventory.
- Supervised maintenance team of several technicians and effectively delegated assignments to optimize processes based or priority levels of unit repairs.
- Managed a diverse team of technicians, and administrative staff which contributed to improved collaboration and efficiency in the workplace.
- Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
- Completed projects by effectively delegating tasks based on priority levels and overseeing employee performance.
- Reduced repair times with establishment of strategic partnerships with service providers.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Diesel Mechanic
Jones and Sons Enterprises, INC
06.2009 - 12.2018
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
- Enhanced engine performance by conducting regular maintenance and repairs on diesel engines.
- Installed and adjusted fuel injection systems and turbochargers to enhance vehicle performance.
- Ordered parts necessary for vehicle repairs and new installations.
- Trained new mechanics in diagnostic techniques, enhancing skill level of team.
- Led team in overhauling engines, restoring them to peak performance.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
- Executed tune-ups on diesel engines by adjusting valves and setting engine timing.
- Changed faulty or damaged fuel injectors, air filters and spark plugs in diesel engines.
Education
High School Diploma -
Cornerstone Christian Academy
Skills
Diesel technician with 25 years of experience in different levels of repairs including, diagnostic and repairs of engine, drivetrain, electrical DOT federal regulations, with the experience of multiple different software diagnostics for several makes and models of class 8 and medium diesel vehicles This including, Cummins insite, cat et, diamond logic builder, service maxx, drumroll and diagnostic links, bendix, Meritor, Allison DOC
Experience with all types of hydraulic repairs or mac, spool valves, hydraulic cylinder and hose repair This includes the repairs or electric or pneumatic over hydraulic systems of different variations depending on manufacture recommendations
Certifications in the Air brake system diagnostics and repairs including, Bendix, Meritor INC, and Haldex air brake part manufactures Including, valve and compressor failure, leaks and other common mechanical failures throughout the air braking systems
Understanding and complying with ALL federal regulations upon vehicle inspections to complete as needed year to year basis This is to keep all company vehicles within the state and federal law compliance to maintain safe and regulated vehicles by inspecting each year and keeping repairs maintained to follow all guidelines set, year round
knowledge and understanding of how all diesel engines are designed to operate, from the gear-train to the 4 stroke engineering Experience in internal and external diagnostics and repairs of all diesel engines This includes, turbo/exhaust, injector failure and or fuel issue, gear-train failure, starting, fuel issue diagnostics, bearing failure, cooling system, electrical system, aftertreatment fault repair, failure, drive-train failures such as, transmission, and differential gearing and axle failures
Knowledge in the diagnostic and repairs of all types of suspension failure, damages that can occur during daily operations This includes, torsion, bushing, spring, air ride suspensions, kings pin, spindle repair
Accomplishments
- Supervised team of multiple staff members during the past 10 years and watched each individual grow to their max capabilities.
- Used Microsoft Excel to develop inventory and productivity tracking spreadsheets.
Certification
Detroit Diesel
cummins
bendix brake
Timeline
Shop Manager
Jones and Sons Enterprises, INC
05.2023 - Current
Shop Fleet Manager
Berry's Container Services
12.2018 - 05.2023
Diesel Mechanic
Jones and Sons Enterprises, INC
06.2009 - 12.2018
Detroit Diesel
cummins
bendix brake
High School Diploma -
Cornerstone Christian Academy
Similar Profiles
Owen JonesOwen Jones
Cattle Rancher at RO Jones And SonsCattle Rancher at RO Jones And Sons
Joseph FowlerJoseph Fowler
Maintenance Technician at WT Jones And SonsMaintenance Technician at WT Jones And Sons
NWABUNWANNE CHIEMELIE CALEBNWABUNWANNE CHIEMELIE CALEB
Sales Supervisor at Chinedu and Sons Limited EnterprisesSales Supervisor at Chinedu and Sons Limited Enterprises