Stephenie Robb
Statesville,NC
Summary
Dynamic warehouse professional with a proven track record at GearUP Sports, excelling in inventory management and quality control. Recognized for enhancing operational efficiency through critical thinking and attention to detail, consistently achieving production targets while fostering a collaborative team environment. Committed to maintaining high standards of safety and organization.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
GearUP Sports
Statesville, NC
07.2025 - Current
- Oversaw safe and efficient operation of pallet jack to optimize inventory transport and arrangement in warehouse.
- Directed quality control processes for incoming shipments to maintain product integrity.
- Implemented and maintained cleanliness protocols in workspaces to guarantee compliance with safety standards.
- Managed inventory levels and enhanced order fulfillment processes to ensure operational efficiency.
- Coordinated with team members to enhance packing workflows, ensuring timely delivery of shipments.
- Performed systematic inventory assessments to ensure precise stock records and enhance operational efficiency.
- Monitored adherence to safety protocols, effectively reducing risks associated with warehouse activities.
- Streamlined workflow efficiency by transporting materials weighing up to 50 pounds regularly.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Demonstrated commitment to team goals by ensuring timely attendance and compliance with performance expectations.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Optimized storage space, rearranging items to better utilize available square footage.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Constructed pallets and crates to ensure secure transportation of materials.
- Operated machinery and equipment including box cutters, shrink-wrap guns, and electric pallet jacks. Helped maintain a safe and efficient work environment through proper equipment usage. Supported team members in packaging and shipping processes.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Facilitated training sessions for new employees on safe practices and warehouse procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Warehouse Worker
Speedball Art
Statesville, NC
09.2022 - 05.2025
- Maintained cleanliness and organization of work areas to comply with safety regulations.
- Participated in regular team meetings to discuss workflow enhancements and challenges.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Implemented rigorous labeling protocols to enhance product accuracy and maintain customer satisfaction.
- Executed rapid troubleshooting of equipment malfunctions, contributing to sustained production targets and reduced operational interruptions.
- Championed continuous improvement initiatives by implementing best practices to optimize overall efficiency.
- Managed inventory levels to prevent production delays.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
- Played key role in achieving production targets, consistently meeting daily quotas.
- Organized and led regular communication meetings to promote effective teamwork and information sharing.
- Collaborated with cross-functional teams to resolve production issues and enhance operational efficiency.
- Contributed to product innovation by providing feedback on production challenges.
- Streamlined inventory management, reducing instances of stock shortages.
- Enhanced production line efficiency by streamlining assembly processes.
- Responded promptly to equipment malfunctions, minimizing disruptions to production.
- Adapted quickly to changes in production schedules, ensuring flexibility in operations.
- Improved product quality with meticulous quality control checks.
- Coordinated logistics operations to ensure on-time delivery of products, enhancing customer satisfaction.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Assembled products according to changing daily work orders and specific customer needs.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Prepared reports and technical documentation of day-to-day production processes.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Consistently lifted materials weighing as much as 50 pounds.
Assistant Store Manager
Dollar Tree Stores
Statesville, NC
01.2022 - 09.2022
- Supervised daily store operations to ensure efficiency and customer satisfaction.
- Trained and developed team members on merchandising standards and inventory management.
- Executed loss prevention strategies to enhance operational efficiency and minimize shrinkage.
- Analyzed sales trends to optimize product placement and stock levels for peak performance.
- Coordinated promotional events, enhancing customer engagement and driving foot traffic.
- Implemented strategic changes to store layout, focusing on accessibility and customer satisfaction.
- Monitored compliance with company policies to support consistent store operations.
- Led team meetings to foster communication, align goals, and address operational challenges effectively.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Directed daily opening and closing processes, proposing enhancements to improve overall efficiency.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and mentored new staff on customer service best practices and sales techniques.
Lead Sales Associate
Consignment LKN
Mooresville, NC
08.2018 - 05.2021
- Supervised daily operations and ensured optimal customer service excellence.
- Trained and mentored new sales associates to enhance team performance.
- Analyzed inventory levels and implemented effective restocking procedures.
- Developed promotional strategies to boost sales and customer engagement.
- Maintained up-to-date knowledge of market trends to inform strategic decisions.
- Fostered strong relationships with customers to drive repeat business.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Oversaw visual presentation of merchandise by arranging window and interior displays in compliance with established guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Guided new sales associates through comprehensive coaching and mentorship to optimize their performance in sales.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Cultivated and sustained expertise in current sales strategies and promotional offerings.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Set and achieved company defined sales goals.
- Engaged with key professionals in assigned territory to build and maintain effective working relationships.
- Achieved or exceeded company-defined sales quotas.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Leveraged a diverse client base to drive engagement and foster long-term partnerships.
- Recorded accurate and efficient contracts in customer database.
- Consulted with businesses to supply accurate product and service information.
- Negotiated prices, terms of sales and service agreements.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Tax Specialist
Liberty Tax Service
Mooresville, NC
09.2017 - 05.2018
- Prepared and reviewed federal and state tax returns for individual clients.
- Analyzed complex tax issues and provided strategic solutions to optimize client outcomes.
- Mentored junior staff on tax preparation processes and regulatory compliance.
- Implemented efficiency improvements in workflow, reducing turnaround times for client services.
- Conducted thorough audits of tax filings to ensure accuracy and adherence to regulations.
- Maintained thorough and current understanding of applicable tax laws.
- Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
- Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
- Reviewed financial statements for accuracy and integrity.
- Participated in regular training and development sessions to ensure compliance with current industry standards and regulations related to taxation practices.
- Collected and submitted required tax payments.
- Managed a diverse portfolio of clients, delivering high-quality service and fostering long-term relationships.
- Reviewed and verified tax information, guaranteeing full compliance with applicable regulations.
- Provided clear explanations of complex tax concepts to clients, ensuring they fully understood their responsibilities and obligations.
- Facilitated compliance by preparing precise and timely federal, state, and local income tax returns for diverse clientele, including individuals, businesses, and non-profit organizations.
- Resolved tax disputes by effectively communicating with IRS representatives on behalf of clients.
- Advised clients on best practices for managing their finances to minimize future tax liabilities while maximizing deductions and credits available to them.
- Analyzed complex tax regulations to maintain up-to-date knowledge of recent changes and updates.
- Reviewed paper work prepared by other staff members ensuring accuracy before finalizing documents for submission.
- Enhanced client satisfaction by providing thorough tax analysis and recommendations.
- Assisted clients in reducing tax liabilities through strategic financial planning.
- Developed strong working relationships with key stakeholders improving communication ensuring smooth resolution issues as they arose.
- Formulated tailored tax strategies to align with unique client objectives.
- Maintained strict compliance with all federal, state, and local tax laws while preparing client returns.
- Supported company growth by participating in business development efforts targeting new clientele in need of specialized tax services.
- Identified potential tax savings opportunities for clients by conducting thorough reviews of their financial records.
- Detected potential audit red flags to mitigate risk of IRS audits.
- Reviewed and confirmed accuracy of tax returns through detailed examination of financial records.
- Researched complex tax issues utilizing online resources and professional tax software.
- Monitored and enforced compliance with applicable tax laws and regulations to mitigate risks.
- Assessed client tax situations to determine best filing options.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Evaluated financial documents to ensure precise representation of client information on tax returns.
- Provided comprehensive support to clients by answering questions and advising on various tax matters.
- Utilized tax software to prepare returns and meet deadlines.
- Calculated estimated tax payments for clients.
- Executed preparation of multistate and international tax returns for business clients.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Managed approximately 50 incoming calls, emails and faxes daily.
Education
GED -
Mitchell Community College
Statesville, NC05-2003
Skills
- Attention to detail
- Data entry
- Complex Problem-solving
- Microsoft outlook
- Basic computer proficiency
- Willing to learn
- Critical thinking
- Decision-making
- Self-motivated and disciplined
- Punctual and dependable
- Inventory management
Timeline
Warehouse Worker
GearUP Sports
07.2025 - Current
Warehouse Worker
Speedball Art
09.2022 - 05.2025
Assistant Store Manager
Dollar Tree Stores
01.2022 - 09.2022
Lead Sales Associate
Consignment LKN
08.2018 - 05.2021
Tax Specialist
Liberty Tax Service
09.2017 - 05.2018
GED -
Mitchell Community College