Stephen Wilson
Mooresville
Summary
Dependable worker providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Dulcet & Delish
Jennifer Allegria
08.2022 - 09.2024
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Created social media content with consistent content and tone.
- Maintained private landscape/ outdoor dining for daily service and outdoor evening events.
- Developed and maintained relationships with customers and suppliers through account development. As well as meeting with supplier for orders and deliveries.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Server
Gilligan's Seafood Restaurant
05.2020 - 07.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Fine Dining Server
Dewberry
06.2018 - 08.2019
- Rolled silverware, set up tables and polished glassware and silverware.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Managed sections for smooth flow of guests and orders.
- Suggested wine pairings to go with specific menu items.
Education
High School Diploma -
Home Schooled
Charleston, SC06.2015
Skills
- Multitasking Abilities
- Customer Relations
- Upselling techniques
- Tech-Savvy
- Event Planning
- Team Management
Timeline
Dulcet & Delish
Jennifer Allegria
08.2022 - 09.2024
Server
Gilligan's Seafood Restaurant
05.2020 - 07.2021
Fine Dining Server
Dewberry
06.2018 - 08.2019
High School Diploma -
Home Schooled
Similar Profiles
Shivani DeviShivani Devi
Kitchen Hand at Allegria Cafe Ocean ReafKitchen Hand at Allegria Cafe Ocean Reaf
Justin DelGrossoJustin DelGrosso
Sous Chef at Allegria HotelSous Chef at Allegria Hotel
Kalynn StevensonKalynn Stevenson
Recreation Aide at Allegria Nursing and Rehabilitation CenterRecreation Aide at Allegria Nursing and Rehabilitation Center