Stephen Wilson
Mooresville
Summary
Dependable worker providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Dulcet & Delish
Jennifer Allegria
2022.08 - 2024.09
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Created social media content with consistent content and tone.
- Maintained private landscape/ outdoor dining for daily service and outdoor evening events.
- Developed and maintained relationships with customers and suppliers through account development. As well as meeting with supplier for orders and deliveries.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Server
Gilligan's Seafood Restaurant
2020.05 - 2021.07
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Fine Dining Server
Dewberry
2018.06 - 2019.08
- Rolled silverware, set up tables and polished glassware and silverware.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Managed sections for smooth flow of guests and orders.
- Suggested wine pairings to go with specific menu items.
Education
High School Diploma -
Home Schooled
Charleston, SC06.2015
Skills
- Multitasking Abilities
- Customer Relations
- Upselling techniques
- Tech-Savvy
- Event Planning
- Team Management
Timeline
Dulcet & Delish
Jennifer Allegria
2022.08 - 2024.09
Server
Gilligan's Seafood Restaurant
2020.05 - 2021.07
Fine Dining Server
Dewberry
2018.06 - 2019.08
High School Diploma -
Home Schooled
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